Director - Business Solutions

American Express Global Commercial Services (GCS) is a global leader in commercial payments and expense management solutions, dedicated to helping businesses of all sizes optimize working capital, manage spend, and drive growth. Through innovative payment products, data-driven insights, and world-class service, GCS supports organizations around the globe in managing every aspect of their business spending. 

About the Team 

Client Onboarding Services (COS) is a critical engine powering the success of GCS customers and colleagues. The organization delivers revenue-enabling services and capabilities across the customer lifecycle, ensuring clients realize value quickly and effectively. Within COS, the Client Solutioning team plays a strategic role during the early stages of the sales and account development lifecycle. The team partners closely with Sales, Account Development, Product, and Customer Success organizations to provide consultative expertise, differentiated value propositions, and tailored business solutions that support client acquisition, retention, and growth. 

Role Summary 

The Director, Business Solutions will lead a global team of solution consultants responsible for delivering strategic, customer-centric recommendations to Large Market, Global Commercial Services, and International Card Services (ICS) clients. This leader will partner closely with Sales, Account Development, Product, and Client Management teams to support complex commercial opportunities and help customers realize the value of American Express payment solutions. The role is responsible for defining and executing the Business Solutions vision, driving team performance, and enhancing the organization's consultative capabilities. Working alongside a peer Director, this leader will establish shared goals, success metrics, and operating disciplines while championing the voice of the customer across the enterprise. This position is open to candidates located anywhere within the United States. The successful candidate must be able to regularly support Pacific Time Zone business hours.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.