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Where you’ll work:
Remote (Guatemala)Engineering at GoTo
We’re trailblazers in remote work technology—building powerful, flexible solutions that empower everyone to live their best life, both at work and beyond. With us, you’ll have the opportunity to chart new paths and help redefine how the world works. For us, AI isn’t just a buzzword; it’s a tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas. Join a GoTo product team and play a key role in transforming the workplace for millions of users worldwide—your work will truly make a difference.
Where you’ll work: Guatemala City, Guatemala
DevOps Engineer at GoTo
We're trailblazers in remote work technology—building powerful, flexible solutions that empower everyone to live their best life, both at work and beyond. With us, you'll have the opportunity to chart new paths and help redefine how the world works. For us, AI isn't just a buzzword; it's a tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas. Join a GoTo product team and play a key role in transforming the workplace for millions of users worldwide—your work will truly make a difference.
Your Day to day
As a DevOps Engineer on the Global First Response Team (GFRT), you will be working on:
Technical troubleshooting Serve as an initial technical point of contact for complex escalations. You will investigate issues thoroughly in close collaboration with development teams to identify root causes and drive effective solutions.
Automation and tooling Identify repetitive investigative tasks and opportunities for improvement. You will help design, build, or enhance automated tools that streamline workflows and improve team efficiency.
Driving efficiency Continuously assess existing processes to identify inefficiencies. You will propose, develop, or implement improvements and tooling that help teams work more effectively.
Cross-team collaboration Work in an embedded model alongside development teams, acting as a collaborative partner and bridge between engineering and a wide range of technical stakeholders.
Incident response leadership
Play a key role during incidents, helping coordinate response efforts and guide teams toward resolution in a calm, structured, and supportive manner—especially when circumstances are evolving quickly..
What We’re Looking For
As a First Response Specialist, your background will look like
A Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
Professional experience (typically 2+ years) in a similar role within an engineering environment
Demonstrated experience troubleshooting complex technical systems
English proficiency (B2 level or higher), with the ability to collaborate, communicate, and write in a professional environment
What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:
Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
Paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.
What We Offer
At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:
· Comprehensive health benefits
· Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
· Tuition reimbursement and access to instructor-led and on-demand learning and development programs
· The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
· Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.
Specific benefits and offerings may vary by country in line with local regulations and market practices.
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
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