Desktop Support Associate-Helpdesk

All candidates are required to be full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.  

 Fully remote. 

Day to Day job Duties: (what this person will do on a daily/weekly basis)  

• General L1 technical support for hardware and MS Office packages 

• Answer technical support calls, resolving and escalating to other support groups 

• Provide support based on email and self service requests. 

• Document troubleshooting steps and detailed description of the customer incidents and requests 

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

 Basic Qualifications: (what are the skills required to this job with minimum years of experience on each) 

• Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience  

• Minimum of 1 year of technical troubleshooting experience  

Travel:  No Travel required 

   Nice to Have; (But not a must) 

• Experience in a call center environment  

• Demonstrate a service philosophy in all interactions with clinicians and colleagues  

• Effective communication and interpersonal skills  

• Proficient typing and English language skills (both verbally and in writing)  

• Strong active listening capabilities to fully understand caller’s needs / requests  

• Exceptional ability to work optimally in a fast-paced environment 

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