Desktop Support Analyst I

Remote, Nationwide – Seeking Desktop Support Analyst I

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Fielding and thoroughly documenting Service Desk tickets and related to PC hardware, printer/MFP hardware, PC/VoIP phone peripherals, Microsoft Windows operating system, Microsoft Office suite, VMWare virtual desktop products, Apple IOS, Adobe Acrobat and Java.
• Provide backup Telephone support for Service Desk Technicians.
• Installation and maintenance of business software as assigned.
• Management and completion of Service Desk related projects, such as hardware, and software deployments, monthly security patching, and extensive cloud applications.
• Use of internal and external knowledge bases and other resources to resolve as many technical issues as possible before escalation.
• Provide 2nd level support for the Service Desk Technicians.

Required Experience and Competencies

• 4-year degree or equivalent experience required.
• 2 to 4 years’ experience in Desktop support\Service desk required.
• Possess a working knowledge of fundamental operations of relevant software, hardware, and other technology equipment.
• Comptia A+ or comparable industry-recognized certification required.
• ITIL Foundation training required.
• HDI Certifications preferred.
• Classes relating to Service Delivery or application specific certifications are preferred.
• 4-year degree in relevant field preferred.
• 4 years of experience in IT preferred.
• Office 365 Certification preferred.
• Owner and expert on one or more minor applications used at Vituity.
• Willingness to work overtime, nights and weekends as required.
• Ability to remain productive during slow times, able to multitask effectively during busy times, and exercise patience and professionalism during stressful situations.
• Knowledge of and compliance with all Vituity IT operational and security policies and standard operating procedures.
• Full knowledge of admin functions with Office 365.
• Working knowledge of Active Directory and Exchange.
• Working knowledge of Active Directory and its interface with Office 365.
• Self-starter able to manage small projects.
• Able to support applications used at the primary work location. For example, if at RCM, able to support virtual desktops and billing applications.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $22.90 – $28.63, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.