Deployment Engineer, Merchant Solutions

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Deployment Engineer, Merchant Solutions to help merchants successfully implement, configure, and launch technical solutions using Bask Health's platform.

Bask Health enables entrepreneurs, doctors, and healthcare businesses to operate direct-to-consumer telehealth businesses. Our platform brings together storefronts, patient experiences, questionnaires, clinical workflows, pharmacy coordination, and commerce tools.

As merchants launch and expand their businesses, they may need technical assistance connecting systems, configuring workflows, resolving implementation challenges, and ensuring their solutions operate correctly in production.

You'll work at the intersection of engineering, product, and merchant operations to help turn merchant requirements into reliable technical implementations.

This is a hands-on engineering role that combines application development, API integrations, technical troubleshooting, and deployment support. You'll work with backend services, frontend applications, configuration tools, and third-party integrations to help merchants launch and maintain their solutions.

Your work may include implementing merchant-specific configurations, developing integration components, troubleshooting API issues, validating application workflows, and creating reusable tools that make future deployments easier.

You'll collaborate with software engineers, product managers, Customer Success Managers, and merchant-facing teams to understand implementation requirements, identify technical constraints, and resolve problems efficiently.

You'll also help improve Bask's deployment processes by identifying recurring implementation challenges and developing automation, documentation, and reusable engineering solutions.

Because Bask operates in healthcare-related environments, merchant deployments must respect appropriate data privacy, access controls, and operational safeguards. You'll ensure that technical implementations follow approved platform capabilities and do not introduce unauthorized clinical or pharmacy functionality.

We're looking for an engineer who enjoys solving practical technical problems, communicates clearly with technical and nontechnical stakeholders, and takes ownership of getting software solutions working reliably for real customers.

What You'll Do

• Support technical implementation and deployment of Bask Health solutions for merchants.
• Work with merchant-facing teams to understand customer requirements and technical implementation needs.
• Configure and validate merchant storefronts, questionnaires, and supported platform workflows.
• Develop and maintain integrations between Bask Health and approved external systems.
• Build backend services, scripts, and tools that support merchant deployments.
• Troubleshoot API integrations, authentication issues, and application configuration problems.
• Assist with implementation of merchant-specific technical requirements within supported platform capabilities.
• Validate end-to-end workflows before merchant launches.
• Investigate deployment failures and resolve production implementation issues.
• Collaborate with Customer Success Managers to address technical onboarding challenges.
• Work with product and engineering teams to identify platform limitations affecting merchant implementations.
• Develop reusable implementation templates and deployment tools.
• Automate repetitive configuration and deployment tasks.
• Build internal utilities that improve implementation speed and consistency.
• Support integration testing across storefront, patient, commerce, and operational workflows.
• Review technical configurations for correctness, security, and maintainability.
• Develop technical documentation for integrations, deployment procedures, and common implementation issues.
• Assist with troubleshooting payment, checkout, and commerce-related integrations.
• Support data mapping and information exchange between approved application systems.
• Implement appropriate error handling and monitoring for merchant integrations.
• Collaborate with backend engineers to resolve complex platform issues.
• Communicate implementation status, technical risks, and blockers to relevant stakeholders.
• Participate in technical discovery and solution planning for merchant requirements.
• Help improve deployment reliability through testing and standardized procedures.
• Identify recurring merchant technical problems and recommend product or engineering improvements.
• Support controlled rollout of new platform features to merchant environments.
• Participate in code reviews, engineering discussions, and implementation planning.
• Own assigned merchant deployment projects from technical discovery through launch and post-deployment stabilization.

Requirements

• 3+ years of professional experience in software engineering, solutions engineering, deployment engineering, technical implementation, or a closely related field.
• Experience implementing, integrating, or supporting production software applications.
• Strong programming skills in TypeScript, JavaScript, Python, or comparable languages.
• Experience working with REST APIs or comparable application integration technologies.
• Understanding of backend application architecture and service integrations.
• Familiarity with frontend web applications and modern browser-based software.
• Experience troubleshooting technical issues across multiple systems.
• Understanding of authentication, authorization, and secure API communication.
• Familiarity with relational databases and structured application data.
• Experience working with cloud-based software platforms.
• Ability to translate customer or business requirements into technical implementation plans.
• Experience testing application workflows and validating expected system behavior.
• Familiarity with deployment procedures and production release processes.
• Understanding of software configuration management and environment-specific settings.
• Experience writing scripts or tools to automate technical tasks.
• Ability to investigate API errors, integration failures, and unexpected application behavior.
• Familiarity with logging, monitoring, and debugging tools.
• Experience working with Git and collaborative software development practices.
• Strong written and verbal communication skills.
• Ability to explain technical issues clearly to nontechnical stakeholders.
• Experience coordinating technical work across engineering and customer-facing teams.
• Strong attention to detail and implementation quality.
• Ability to manage multiple technical tasks and prioritize effectively.
• Strong problem-solving skills and a practical, customer-focused approach.
• Ability to independently own technical implementation projects from planning through completion.

Nice to Have

• Experience working as a Deployment Engineer, Forward Deployed Engineer, Solutions Engineer, or Implementation Engineer.
• Experience implementing SaaS platforms for business customers.
• Familiarity with e-commerce platforms, merchant tools, or storefront applications.
• Experience supporting direct-to-consumer businesses.
• Understanding of checkout, payment processing, subscriptions, or commerce workflows.
• Experience with Stripe or comparable payment integrations.
• Familiarity with healthcare, telehealth, or pharmacy-related software.
• Experience configuring patient questionnaires or digital onboarding workflows.
• Familiarity with TypeScript and Node.js backend development.
• Experience with React or Next.js applications.
• Familiarity with tRPC, Prisma, Drizzle, or comparable development tools.
• Experience working with AWS services or serverless infrastructure.
• Familiarity with event-driven application architectures.
• Experience developing internal implementation tools or deployment automation.
• Experience building reusable integration components or SDKs.
• Familiarity with webhooks and asynchronous system integrations.
• Experience supporting multi-tenant SaaS applications.
• Understanding of HIPAA and healthcare data privacy considerations.
• Experience integrating AI-powered capabilities into customer-facing software.
• Experience using AI-assisted development tools such as Cursor or Claude Code.