This is a remote position.

Dental Insurance Verifier

The Exchange Dental Group | Part-Time → Full-Time | Fully Remote

Position Overview

The Exchange Dental Group is seeking a detail-oriented and experienced Dental Insurance Verifier to support the practice with verifying patient insurance eligibility and benefits.

This role will begin part-time with a minimum of 20 hours per week, with the potential to transition into a full-time position based on performance, reliability, and the needs of the practice.

The ideal candidate will have previous experience working with dental insurance verification, preferably within a dental office or dental insurance company. They should be comfortable navigating insurance carrier websites, researching patient benefits, documenting information accurately, and communicating clearly with the dental office team.

Key Responsibilities

• Verify patient dental insurance eligibility and active coverage.
  

• Research and confirm patient benefits, coverage limitations, deductibles, annual maximums, waiting periods, and other relevant plan details.
  

• Navigate insurance company websites and online portals to obtain accurate benefit information.
  

• Review and document insurance information accurately and consistently.
  

• Identify discrepancies, missing information, or potential coverage issues and communicate them appropriately.
  

• Maintain organized records of insurance verification results.
  

• Use Excel, online systems, and other digital tools to track and document patient insurance information.
  

• Work with the dental office team to ensure insurance information is available and accurate prior to patient appointments when required.
  

• Follow established procedures for documenting and communicating insurance benefits.
  

• Maintain strict confidentiality when handling patient information and follow all applicable HIPAA and privacy requirements.
  

• Escalate unclear or complex insurance questions when necessary.
  

Required Qualifications

• Previous experience with dental insurance verification is required.
  

• Experience working in a dental office, dental insurance company, medical office, or similar healthcare environment.
  

• Strong understanding of dental insurance eligibility and benefits.
  

• Comfortable navigating insurance company websites and online portals.
  

• Strong attention to detail and accuracy.
  

• Strong written English communication skills.
  

• Comfortable working independently in a remote environment.
  

• Ability to organize and manage multiple patient insurance verifications.
  

• Reliable internet connection and appropriate equipment for remote work.
  

• Ability to handle confidential patient information professionally and securely.
  

Preferred Qualifications

• Previous experience specifically verifying dental insurance eligibility and benefits.
  

• Experience working for a dental practice or dental insurance carrier.
  

• Experience with Dentrix or another dental practice management system.
  

• Strong Excel or spreadsheet experience.
  

• Familiarity with multiple dental insurance carriers and their online verification systems.
  

• Experience working with remote dental or healthcare teams.
  

Dentrix experience is helpful but not required for the right candidate.

Schedule

• Part-Time to Full-Time
  

• Minimum 20 hours per week initially
  

• Flexible scheduling based on practice needs
  

• Potential to transition to full-time based on performance and business requirements
  

Ideal Candidate

The ideal candidate is someone who already understands the dental insurance verification process and can step into the role with minimal training.

They should be accurate, organized, dependable, and comfortable working independently. Strong candidates will know how to navigate insurance portals, identify the information that matters when verifying benefits, document their findings clearly, and recognize when an issue needs to be escalated.

The goal is not simply to find someone familiar with insurance terminology, but someone who can become a dependable part of the practice's workflow and consistently provide accurate insurance information.

What Success Looks Like

Success in this role means insurance verifications are completed accurately, efficiently, and consistently, allowing the dental team to have reliable benefit information when needed.

The successful candidate will:

• Quickly become familiar with the practice's verification process.
  

• Accurately verify patient eligibility and benefits.
  

• Navigate insurance websites efficiently.
  

• Maintain organized and complete verification records.
  

• Communicate potential coverage issues clearly.
  

• Protect patient information and maintain HIPAA compliance.
  

• Work independently without requiring constant supervision.
  

• Build enough trust and consistency to potentially transition from part-time to full-time.
  

The goal is to find an experienced dental insurance professional who can immediately add value to The Exchange Dental Group and become a reliable extension of the practice's administrative team.

Requirements

Required Qualifications

• Previous experience with dental insurance verification is required.
  

• Experience working in a dental office, dental insurance company, medical office, or similar healthcare environment.
  

• Strong understanding of dental insurance eligibility and benefits.
  

• Comfortable navigating insurance company websites and online portals.
  

• Strong attention to detail and accuracy.
  

• Strong written English communication skills.
  

• Comfortable working independently in a remote environment.
  

• Ability to organize and manage multiple patient insurance verifications.
  

• Reliable internet connection and appropriate equipment for remote work.
  

• Ability to handle confidential patient information professionally and securely.