Office of Child Welfare Investigations
3003 N Central Ave., Phoenix, AZ 85012

Salary: $27.8125 hourly/ $57,850 salary 

Grade: 20

Closing Date: June 17, 2026

Under direct supervision of the OCWI Deputy Chief, this position works with Office of Child Welfare Investigations (OCWI) Investigators with the goal of providing protection and safety. This position is responsible for a variety of difficult tasks and provides necessary qualitative and quantitative support to the section. Further, assists the OCWI Management Analyst with tasks in order to ensure fluidity of data collection and tracking.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Oversees the performance management system including but not limited to tiered visual management, scorecards, and unit huddle boards. Exports daily, weekly and monthly data and performance reports. Complies information using Excel and Guardian and analyzes data in order to identify trends, patterns and sustainment. Creates and disseminates reports/recommendations based on findings.
  
  
• Completes assessment review guides including reviewing assessments moving into and out of the region within 72 hours of assignment. Makes region changes and corrections and leads staff to complete missing findings, missing disposition, missing notes from current reports/data.
  Attends and participates in statewide Program Specialist meetings. Attends regional supervisor meetings and statewide management conferences, workshops, seminars and training sessions offered by the agency.
  
  
• Conduct office visits to provide technical assistance, training, refresher courses, inventory, minor maintenance and problem analysis.
  
  
• Other duties as assigned as related to the position
  
  
  
  

Knowledge Of:

• Federal and state laws, statutes, regulations and directives governing Department of Child Safety (DCS) Services
  
• Arizona's child safety model
  
• Policies, standards, and procedures with particular emphasis in the Guardian system to ensure relevancy and reliability of data
  
• Management principles, concepts, and techniques and their practical applications
  
• Mainframe systems such as Guardian and Arizona Technical Eligibility Computer System (AZTECS)
  
• Computer hardware and software such as Microsoft Outlook, Word, Excel, and Power Point
  
• Subject matter expert in Guardian
• Advanced proficiency with Microsoft Office Excel

Skills In:

• Gathering and analyzing facts, drawing conclusions and making recommendations to management (i.e. data extraction for trend analysis)
  
• Presenting information on technical matters to non-technical persons in a clear, concise, and understandable manner
  
• Written and verbal communication
  
• Organization and management of complex data from multiple sources
  
• Creating custom reports
• Establishing and maintaining interpersonal work relationships

Ability To:

• Manage multiple tasks
  
• Analyze/evaluate information for accuracy and error, and identify trends
  
• Estimate, implement, and complete assigned tasks/projects in accordance with established schedules
  
• Ensure and track data reliably and with integrity
  
• Work independently and/or collectively with team members
  
• Open discussions effectively, clarify the current situation, remain open to all sides, stay focused on resolution and close discussion with clear summaries
  
• Maintain confidentiality
  
• Adapt to new technologies
  
• Travel in-state
  
• Adhere and know of Department of Child Safety Policies and Principles and how they relate to section procedures and trends

Masters or Bachelors degree in Social Work or related field and three (3) years of DCS experience in child protective services or three (3) years of OCWI Investigator experience.

Requires the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable.
(Arizona Administrative Code Revised 1/29/2020)

The ability to secure and maintain an Arizona Fingerprint Clearance Card; and the ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
● Sick time accrued at 3:42 hours bi-weekly
● Deferred compensation plan
● Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.