Requirements
· Required – Technical Skills
· Basic experience in database administration
· 1–2 years of experience in application support or technical troubleshooting
· Strong hands-on experience with SQL
· Experience writing and executing SQL queries
· Knowledge of data validation techniques
· Understanding of basic database structures
· Experience working with Microsoft SQL Server
· Ability to write SQL scripts for data corrections
· Experience identifying corrupted or inconsistent data
· Experience correcting data quality issues
· Ability to troubleshoot application-related issues
· Experience performing root cause analysis
· Strong analytical and problem-solving skills
· Professional English communication skills, written and verbal
· Ability to communicate effectively with global clients
· Required – Soft Skills
· Analytical thinking
· Problem-solving mindset
· Attention to detail
· Customer-oriented communication
· Teamwork and collaboration
· Ability to work in support environments
· Proactive attitude
· Organizational skills
Nice to Have (Technical Skills)
· Basic knowledge of Oracle Database
· Experience with enterprise database platforms
· Experience in Life Sciences environments
· Experience in SaaS environments
· Ability to document technical processes in English
Responsibilities (Activities to perform)
· Write and execute SQL queries for operational support
· Analyze and correct corrupted or inconsistent data
· Develop SQL scripts for data remediation
· Support application troubleshooting activities
· Perform root cause analysis of incidents
· Execute database maintenance activities
· Support data operations and validation processes
· Collaborate with technical teams to resolve issues
· Propose sustainable solutions for recurring problems
· Monitor application behavior and database health
· Identify potential operational issues
· Support improvements in data quality processes
· Communicate with global clients regarding incidents and resolutions
· Document data fixes and troubleshooting activities
· Maintain technical process documentation
· Support stability of database-driven applications
· Ensure integrity and consistency of business data
Required Languages
· English: Developing Advanced
Additional Information
· Location
· Mexico
· Bogotá and surrounding areas (Hybrid)
· Rest of Colombia (Remote)
· Special Conditions
· Client-facing support role with global stakeholders
· Strong focus on SQL-based troubleshooting and data correction
· Participation in application support and operational stability initiatives
· Opportunity to develop expertise in enterprise database environments and data quality management