Data Support Technician

SUPERVISORY RESPONSIBILITIES 

None.

SUMMARY 

Performs a variety of customer service and administrative tasks requiring thorough knowledge of office systems and procedures, including customer contact, data entry, typing, word processing, office machine operation, and filing. 

DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Answers, screens and transfers inbound phone calls to appropriate staff.

Maintains computer and file systems as directed. Conducts periodic quality control audits to ensure complete and accurate recordkeeping. 

Creates, maintains, and enters data into information systems.

Reads, understands, and effectively implements computer program user manual instructions, accurately follows data entry procedures and supervisor’s instructions.

Accurately enters data from documents and forms; and verifies accurate data output on computer printouts (i.e. reports, etc.).

Maintains customer and delivery data to interface with operations.

Keeps tallies, totals items and balances totals.

Collaborates with Finance Department on a regular basis to deliver and process data in response to inquiries, issues, and needs for software, procedures, and services.

Checks input data for completeness and accuracy; confers with supervisor for obtaining corrections and/or additional needed information.

Maintains and processes statistical data through the appropriate database(s)/software and runs reports as needed by the Food Services program.

Establishes, maintains, and updates files, databases, records, and/or other documents for recurring internal reports. Generates reports as needed.  

Assists the Transit Director with marketing efforts.

Maintains accurate files and records of all processed documents.

Provides outstanding customer service.

Maintains confidentiality of records and information on staff, clients and the program.

Operates office machines such as photocopiers and scanners, facsimile machines, multiple phone lines and voice mail systems, and personal computers.

Travels for agency business using reliable transportation.

Maintains regular attendance and punctuality. 

Works evenings and weekends as required.

Performs other duties as assigned.

QUALIFICATIONS

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

High School Diploma or GED. 

College coursework in Business Administration, Finance, Accounting or related field preferred.

EXPERIENCE:

Minimum of two (2) years of related work experience in a clerical, data entry or related role using Microsoft Office Suites.  

OTHER QUALIFICATIONS:

Ability to work remotely with secured internet connection.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.

Knowledge of creating and maintaining electronic spreadsheets and using such data for progress reporting.

Proficient in Microsoft Office Suite and related business software. Ability to accurately type a minimum of 35 words per minute.    

Ability to use 10-key for data entry.

Effective organizational oral and written communication skills.

Hard working, self-starter, able to complete projects to specifications with limited supervision.  

Willing to work non-traditional hours and days to meet the needs of this position.

COVID-19 vaccination required within 60 days of hire, unless approved for religious or medical exemption.

Maintain a valid California driver’s license, reliable transportation, adequate auto insurance as required by State law, and insurability by agency carrier for those driving agency vehicles.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finder, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

Note:  The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required.  Also, they do not establish a contract for employment and are subject to change at the discretion of Fresno EOC.

New: 6/30/2023