Customer Service Engineer

1)   Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2)   Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3)   Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4)   Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5)   Other tasks assigned by supervisors.

Requirements

1)   Technical associate’s degree or above;

2)   Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;

3)   Have the ability to find and troubleshoot faults in the field;

4)   Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;

5)   A flexible approach to work, travel and unsociable hours;

6)   Valid driving license and good driving record.

Key Competences:

1)   System installation

2)   System configuration and debugging

3)   Troubleshooting

4)   Replacement of spare parts

5)   On-site training