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AI Summary
The Team Lead will manage and scale the data operations function by overseeing full-time Data Specialists and building/managing a seasonal contract workforce, focusing heavily on systems building and process improvement. Key duties include recruiting, training, designing scalable processes, driving automation and AI adoption, and implementing a robust QA program.
We are seeking a highly analytical, detail-obsessed Team Lead to manage and scale our data operations function. This person will oversee the full-time Data Specialists and build, train, and manage a seasonal contract workforce of Data Specialists during peak periods.
This is not just a people management role — it is a systems-building role. The right candidate will be deeply process-driven, passionate about quality, and product-minded in their approach. They will constantly ask: How do we automate this? How do we reduce manual effort? How do we improve quality while increasing speed?
You will be responsible for operational excellence today while designing the automated, AI-enabled workflows of tomorrow.
What You Will Do
- Recruit, onboard, and train seasonal and full time Data Specialists, creating comprehensive training materials and ensuring adherence to accuracy, consistency, and data‑security expectations.
- Approach operations as a product: measurable, improvable, and scalable
- Design processes that can scale without linear headcount growth
- Lead initiatives to drive automation and AI tool adoption to reduce manual tasks and enhance speed and accuracy
- Design and implement a scalable QA program including audit processes and feedback loops
- Continuously refine performance metrics, accuracy benchmarks and error thresholds as processes evolve
- Identify root causes of quality issues and implement corrective actions
- Maintain documentation and SOPs
- Be the operational point person across Clarity for all things related to the data team
- Serve as a collaborative partner to the Director of Support, sharing insights, identifying trends, and working together to improve cross‑team processes.
- Partner with product and client success to continuously explore improvements to the tooling, process and visibility
- Be subject matter expert for the internal Clarity manual verification process and content
- Foster a culture of analytical problem‑solving, ownership, and attention to detail within the team.
What We Are Looking For
- Extremely detail oriented, analytical and metrics oriented
- 2-4 Years in operations, data operations or process-driven roles
- Experience in managing full time and contract or seasonal team members
- Experience in managing quality and throughput for a high-volume function
- Hands on experience building or improving processes and SOPs
- Actively using AI tools and automation for operational workflows
- Proactive communicator with the ability to work cross functionally and question the status quo
- Comfortable managing to metrics and holding a high bar for accuracy and accountability
- Calm under pressure and capable of managing fluctuating workflows
- Curious and eager to experiment with AI tools
Benefits
- You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance.
- Clarity has grown from 0 to 70 employees in under 3 years and is poised for continued growth.
- Clarity is a product focused organization that consistently invests in improving the experience of its school and family users.
- Clarity is a fully remote work environment, but also provides both team specific and company sponsored offsites every year.
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