Data Center Chiller Field Engineer

Chiller Data Center Organization is searching for a Data Center Chiller Field Engineer in our Alpharetta GA office. The Data Center Field Engineer is responsible for monitoring field products and technical quality standards by identifying current issues in the field. You will work to identify, document, and eliminate those issues as well as support our aftermarket operation, and a training team with technical expertise.

Principal Duties and Responsibilities.

Field Support:                                                                                                                                         

• Travel to field locations to track and investigate products quality. Travel up to 50%
• Support HQ Korea factory engineering and Quality engineering in gathering and providing data relevant to solving product field issues
• Coordinate with other technical team members to provide direction and action plan for resolution.
• Arrange for and facilitate supervised technical assistance for unresolved technical issues.
• Develop technical bulletins on product quality.
• Provide monthly analysis of quality claims to management

Quality Support:                                                                                                                                                                                   

• Assist management in analyzing warranty data to identify above average warranty claim patterns to drive quality improvements.
• Review HQ Korea technical documents to improve US quality technical knowledge
• Effectively interacting with factory quality engineer teams to maintain qualities of products.
• Provide technical troubleshooting process improvements and knowledge share to LG training and technical teams.
• Perform critical software and hardware service updates to equipment in inventory or in the field as required.

Product Testing and Evaluation:                                                                                                                                      

• Work with HQ Korea Quality lab teams to develop Test procedures for US
• Conduct product testing in the warranty lab or R&D lab from field investigation
• Incorporate Field findings with Lab test support.

Customer based quality improvement:                                                                                                          

• Provide direct technical guidance via phone and email to facilitate timely resolution of system issues and ensure customer satisfaction.
• Field quality and Voice of Customer research for product quality improvement.
• Read, understand and interpret wiring schematics and refrigerant circuit diagrams and convey information to customers.

Team Support:

• Coordinate as Technical Manager with Project Manager on escalated field technical issues
• Coordinate with Program Manager on LG program initiatives.
• Provide and develop technical knowledge and support for training, warranty, aftermarket teams and support personnel for the Installation, Maintenance and Service of the Water products.
• Work with other teams and departments to support their quality efforts by proactively identifying and documenting issues that have the potential to affect jobs across the customer base and the organization
• Other projects and work assigned.

Job Qualifications:

• Bachelor’s degree in mechanical engineering or equivalent experience prefered
• 10+ years of technical field experience working in the HVAC industry on commercial products
• 5+ years of VRF experience highly preferred
• Commercial Applied HVAC equipment service experience in all aspects of troubleshooting
• Knowledge of Microsoft Office (such as Excel, PowerPoint, Word and outlook)
• Knowledge in managing quality issues
• Skills of work planning including identifying action items
• Ability to work well with others in a collaborative environment.
• Knowledge of quality management
• Proactive work attitude
• Strong communication skills