Data Analyst

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role purpose

This role ensures data integrity, insight generation, and operational assurance across Global Operations. It manages and analyses large datasets to support accurate reporting, issue resolution, and process optimisation.

The role drives data-led improvements by identifying patterns, automating processes, and ensuring governance standards, while working closely with cross-functional teams to translate data into actionable insights that enhance decision-making, efficiency, and customer experience.

Role accountabilities

Service Delivery

• Provides data and reporting to support Global Operations in meeting KPIs across Exams and Teaching sessions
• Manages end-to-end results reconciliation across systems, ensuring accuracy and consistency
• Works with DEP and supports Operations Delivery Managers and Marking Hubs in identifying and resolving discrepancies
• Ensures alignment between Mark Manager and IWAS, and maintains up-to-date processes and documentation

Continuous Improvement

• Identifies and resolves inefficiencies in reconciliation and reporting to improve accuracy and speed
• Collaborates with DEP, D&T, and Product teams to automate processes and streamline workflows
• Uses performance data to drive optimisation and process redesign across operations
• Supports implementation of new tools and shares best practices to strengthen global data capability

Customers & Stakeholders

• Builds strong relationships with Operations, suppliers, and Cambridge
• Provides data insights to ROSM to support performance and identify areas for operational improvement, focusing on automation and scalability
• Integrates customer experience insights into operational solutions

Risk & Compliance

• Ensures compliance with data governance, privacy, and audit standards
• Identifies and mitigates data and compliance risks
• Maintains documentation and ensures system/data alignment

Analysis & Reporting

• Uses data to drive process improvements and operational efficiency
• Ensures accurate reporting and supports decision-making
• Monitors SLA performance and manages escalations

Leadership & Management

• Manages and prioritises team workload
• Coaches and develops team capability
• Contributes to wider operational strategy

Qualifications and Work Experience

Education: Educated to degree level or equivalent work experience

Language Requirement: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Work Experience

• Essentials
  • Demonstrable ability to deliver results in a pressured environment
  • Demonstrable experience of working with data in minimum one of the following contexts: data mining, data transformation, data visualisation
  • Demonstrable evidence in leading projects with timely and successful completion
  • Demonstrable experience of delivering reports through Business Objects or Power BI or equivalent
  • Significant evidence of managing contract performance against agreed KPIS – for both providers and internal delivery partners
  • Demonstrable experience of data reconciliation
• Desirables
  • Experience of Business improvement, process re-engineering and change management
  • Knowledge and understanding of Exams or Teaching business
  • Management of Onscreen tests through to delivery
  • Knowledge of SQL and/or Python

Important information:

• Contract type: Indefinite
• British Council Pay Band: Grade 8/E
• Working location: UK - This role is open to candidates based in all UK locations
• Right to work: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided.
• Closing date: Wednesday 17 June 2026 (23.59 ICT / 17.59 BST)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org