Czech Speaking Support Specialist - Work In Sofia, Bulgaria

Czech Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment, we facilitate high-impact career opportunities in the Customer Support Services sector, ensuring excellence for both our clients and our candidates.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for those looking to advance their career in the Customer Support Services industry while enjoying a fully supported international move among the many exciting jobs in Bulgaria.

Key Responsibilities

• Deliver exceptional customer experiences by resolving inquiries via phone, email, and live chat.
• Maintain high quality standards within the Customer Support Services environment through accurate documentation.
• Provide expert guidance to Czech-speaking clients, ensuring all service level agreements are met.
• Collaborate with cross-functional teams to escalate complex issues and provide prompt solutions.
• Stay updated on service protocols to ensure consistent delivery for this Czech-speaking job role.
• Act as a brand ambassador, reflecting the professionalism expected at Mercier Consultancy Group.
• Contribute to the optimization of support workflows to enhance overall client satisfaction.

Requirements

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Strong communication skills tailored for the Customer Support Services industry.
• Ability to thrive in an on-site professional office setting in Sofia.
• Previous experience in support roles is preferred but not required for this Czech-speaking job.
• Proactive mindset suitable for the fast-paced nature of jobs in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, vibrant modern city life, and stunning natural landscapes. Choosing one of our Czech-speaking jobs means you will experience the welcoming culture of Sofia, where sunny weather and a burgeoning social scene create an ideal environment for international professionals relocating to Bulgaria.

Beyond the professional benefits of a Czech Speaking Support Specialist position in Bulgaria, you will enjoy a high quality of life with affordable living costs and world-class culinary experiences. Our dedicated relocation support ensures that moving to Bulgaria is a seamless transition, allowing you to focus on enjoying your new life in Bulgaria from day one.

How to Apply

If you are ready to take the next step in your career with a premium firm and embrace a new challenge in an international environment, we invite you to apply now. Join Mercier Consultancy Group today and secure your future in this exciting Czech-speaking job. We look forward to reviewing your application!