Cyber Services Operations Project Manager

3-6 Month Contract

Summary

The Cyber Services Operations Project Manager is responsible for driving the successful planning, execution, governance, and operational coordination of key internal projects, including the onboarding of an outsourced service to triage customer service tickets & the co-ordination of process changes and efficiency improvements in Cyber Services’ ticketing platform - Zendesk.  This role serves as the bridge between CyberServices leadership, third party contractors, and internal business functions to ensure projects are delivered efficiently, consistently, and in alignment with business objectives.

The position oversees project lifecycles, resource coordination, deliverables tracking, operational reporting, and process improvement initiatives across the Cyber Services department. The ideal candidate combines strong project management discipline with operational excellence, stakeholder management, and exceptional communication skills.

Responsibilities

• Manage the full lifecycle of internal projects:

• • Onboarding of a managed service for customer service ticket triaging
  • Co-ordination of process changes and efficiency improvements in Cyber Services’ ticketing platform (Zendesk)
  • Client journey workflow design & improvements

• Lead project initiation, planning, execution, monitoring, and closure activities.

• Develop and maintain project schedules, work plans, milestones, and deliverables.
• Monitor project risks, dependencies, issues, and change requests.
• Facilitate internal status meetings and provide regular status reporting
• Ensure projects are delivered on time, within scope, and within budget.

Stakeholder Management

• Build strong relationships with Cyber Services leadership, consultants, technical teams, and other internal stakeholders.
• Coordinate communication between business and technical stakeholders.
• Prepare executive reporting, dashboards, and portfolio updates.
• Escalate risks and issues appropriately while driving resolution.

Reporting & Governance

• Produce accurate and timely project status reports.
• Support operational reviews, business reviews, and leadership reporting.
• Ensure compliance with internal governance standards and business requirements.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Cybersecurity, Project Management, or related field.
• 5+ years of project management or PMO experience.
• Experience supporting cybersecurity, technology, consulting, or professional services engagements.
• Strong understanding of project management methodologies and governance frameworks.
• Experience with project management platforms such as Scoro, OpenAir, Jira, Monday.com, Smartsheet, or Microsoft Project.
• Exceptional organizational, communication, and stakeholder management skills.

Preferred Qualifications

• PMP, CAPM, PRINCE2, Agile, or Scrum certification.
• Experience within Managed Detection & Response (MDR), Incident Response, Security Consulting, or CyberResilience services.
• Knowledge of cybersecurity frameworks such as NIST, CIS, ISO 27001, or SOC.
• Experience with professional services financial management, forecasting, and utilization reporting.