CX Team Lead - Remote

WHAT YOU'LL OWN 

Technical Leadership 

• Lead, mentor, and develop a team of engineers focused on the CX workstream 

• Translate approved solution designs into high-quality, on-time builds across Marketing, Sales, and Integration — you own the execution, not the architecture 

• Stay hands-on: contribute code, conduct code reviews, and maintain high standards for AI-assisted development 

• Drive adoption of AI developer tools across your team — we expect ≥80% AI-assisted code integration 

CX Workstream Delivery 

• Lead the build and delivery of Marketing automation, Sales enablement, and third-party integration solutions — partnering with the Program Manager who owns overall delivery accountability 

• Evaluate and implement emerging CX technologies — including AI platforms (e.g., Leaping AI, SIRO, GTR) — that improve the customer journey 

• Ensure all solutions tie to measurable business outcomes: demand generation, conversion rate, customer satisfaction 

• Partner with our Solutions Architect to receive clear solution designs and translate them into buildable implementations 

Cross-Functional Partnership 

• Collaborate daily with the Program Manager on sprint planning, velocity, and blocker resolution — escalate within 48 hours 

• Partner with the BA / Project Manager to ensure PBIs are sprint-ready before planning — zero tolerance for ambiguous requirements 

• Participate actively in QA and testing — you are Responsible for test execution and bug resolution; the QA Lead owns the sign-off gate 

• Report velocity trends to the Program Manager weekly; trend toward ≥30% lift vs. Q1 2026 baseline by Q4 

• WHAT YOU BRING

  Required 

  • 10+ years of software development experience 

  • 4+ years leading or mentoring a development team 

  • Hands-on experience with marketing automation platforms or CRM-adjacent integrations 

  • Proven track record integrating or evaluating AI/ML tools in a production environment 

  • Experience working in Azure (.NET ecosystem preferred) 

  • Strong understanding of API design and third-party integration patterns 

  • Comfort working in an Agile/Scrum environment with ADO or equivalent 

  • Excellent communication — you can present to business stakeholders and write clean technical specs 

  Strongly Preferred 

  • Background in construction, home improvement, or field service technology 

  • Familiarity with Domo or similar BI platforms for measuring solution impact 

  HOW YOU'LL BE MEASURED 

  We believe accountability drives performance. Your success in this role will be evaluated against clear, trackable metrics — reviewed weekly with our CTO. 

  Developer Velocity Lift  —  ≥30% increase per developer by Q4 vs. Q1 2026 ADO baseline 

  AI Code Integration  —  ≥80% of pull requests include AI-assisted base code 

  Solution Adoption Rate  —  ≥80% user adoption within 60 days of deployment 

  Defect Escape Rate  —  <2 defects per Epic reaching UAT or production 

  Sprint Commitment Reliability  —  ≥85% of committed story points delivered per sprint 

   

  WHY SYSTEM PAVERS

   

  • Company in scale mode — new markets opening every year 

  • Greenfield technology environment — you're not inheriting debt 

  • AI-first culture — we expect and fund AI tool adoption 

  • Direct impact — your work drives revenue and customer experience 

  • $140,000 – $160,000 base salary + annual bonus opportunity 

    Fully remote — work from anywhere in the US 

    Collaborative leadership team — high trust, low bureaucracy 

    Clear growth path as the technology organization matures 

  System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.