CX Systems Administrator

Your impact on our mission:

You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and

delivery quality across the company's CX systems during a critical period. In this role, you will serve

as an execution-focused partner for L3 support and planned roadmap work — keeping our CX &

Ops platforms stable, our internal teams unblocked, and new features and functionality flowing

to stakeholders on time..

You'll enjoy this role if you...

• Want to make a real, immediate impact by keeping critical systems running and internal

• teams productive

• Empathize deeply with end-user experience and take pride in prompt, complete

• resolutions

• Are comfortable operating in a structured but fast-moving environment where priorities

• can shift

• Are curious, resourceful, and driven to learn new platforms quickly

Your day-to-day is...

• Handling L3 escalation for internal teams across Customer Experience and Operations

• as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice,

• Assembled, Forethought, Messaging In-App and Web, and Maestro

• Executing senior admin-level sprint tickets including configuration updates, new

• automation, and enhancements for CX and Ops platforms

• Meeting with business analysts and tech leads to discuss priorities and tradeoffs

• Creating and updating system and user documentation

• Participating in standups, sprint estimation, and grooming ceremonies

You'll be successful in this role if you have...

• A Salesforce Certified Platform Administrator certification and a Platform App Builder,

• Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent

• experience)

• Experience handling L3 technical support escalations for internal teams or end users

• Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect,

• Assembled, Forethought, Maestro, Jira Service Desk)

• Strong organizational and time management skills, with the ability to manage a high

• volume of support requests

• Excellent verbal and written communication skills

• Comfort operating asynchronously and independently in a remote environment

Competencies (Internal Only):

• Nimble Learning

• Customer Focus

• Manages Ambiguity

• Action Oriented