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Harris Computer

Customer Technical Support Specialist

Posted 2 hours ago

United States

0-2 years experience

technical-support customer-support

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AI Summary

The specialist is responsible for managing customer technical queries and performing software version upgrades both remotely and on-site. They must also provide on-call support during evenings, weekends, and holidays as required.

Reports to the Director of Operations.
Fulfills tasks based on direct manager assignment
Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support.
Answers customer queries to support telephone out of office hours as and when required.
Plans, manages and performs version upgrades, on site and remotely.
Be available for On-call support on rotation, evening, weekends and holidays as necessary