Application Support Analyst

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

CAI is hiring an Application Support Analyst to support critical business applications for a global Fortune 500 client. This is a full-time, remote position supporting East Coast business hours. The schedule is Tuesday through Saturday from 8:00am-4:30pm ET.

This role is ideal for an IT professional with at least one year of experience who is looking to gain hands-on experience supporting and troubleshooting enterprise applications. Candidates must be based in the continental United States.

Only candidates without a need for sponsorship now or in the future will be considered.

What You’ll Do

• Resolve process, application and software issues within Linux servers, databases and other mission-critical systems

• Communicate and escalate application-related problems and issues to key stakeholders including management, development teams, end users and business leaders

• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved

• Write technical procedures and documentation for applications including operations documentation and user guides

• Perform routine maintenance and updates on applications and servers

• Use knowledge and judgment to diagnose issues reported to L3 support and resolve them efficiently

• Monitor the L3 mailbox and ensure all inquiries and requests are addressed

• Identify recurring problem trends and ensure troubleshooting efforts are completed

What You’ll Need

Required:

• Bachelor’s or Associate’s Degree in Information Technology or an equivalent combination of education and experience

• Unix and Linux command line experience and knowledge

• Ability to prioritize work

• Excellent analytical and problem-solving skills

• Based in the continental United States

• Able to work Tuesday - Saturday 8:00am-4:30pm ET

Preferred:

• Knowledge of SQL Server databases

• Exposure to C/C++

• Scripting and automation experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards 

• Sedentary work that involves sitting or remaining stationery most of the time with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor 

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.