Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min. 2 years of experience in customer support, customer service, appointment setting or a similar role.
  
• Strong written and verbal English communication skills, with confidence handling phone calls and email correspondence.
  
• Excellent organisational and time-management skills, with the ability to manage multiple enquiries and follow-ups.
  
• Strong customer service skills, with a proactive approach to engaging inbound leads and securing appointments.
  
• Comfortable using email, calendars, CRM systems and other digital tools to manage customer information and bookings.
  
• Willingness to support social media management and content creation, including creating posts, basic graphics, and short-form videos or reels.
  

Core responsibilities:

• Respond to inbound emails promptly, providing accurate information and professional customer service.
  
• Answer incoming phone calls, understand customer needs and direct enquiries appropriately.
  
• Manage inbound leads and contact prospective customers to progress their enquiries.
  
• Book appointments for qualified leads, ensuring all details are accurate and calendars are kept up to date.
  
• Follow up with leads who have not booked an appointment, helping convert enquiries into confirmed bookings.
  
• Maintain accurate records of customer interactions, lead details, follow-ups and appointment outcomes.
  
• Confirm appointments with customers, communicate relevant details and manage rescheduling or cancellations.
  
• Escalate complex enquiries when required and ensure all customer interactions are handled professionally and efficiently.
  
• During quieter periods, assist with creating, scheduling, and publishing social media content, updating the Google Business Profile, and maintaining an active and professional online presence.
  

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!