Customer Support Specialist - Portugal

Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

Customer Support at Shine

Our Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day. We don't just solve issues, we build trust, empower users, and continuously improve our products through customer feedback.

Your Role as a Customer Support Specialist - Portugal

We're looking for more than a support professional. We want someone who truly understands the day-to-day reality of an accountant and is excited to use that expertise to help customers succeed while shaping the future of our product.

As a Customer Support Specialist, you'll be a trusted advisor to our customers, solving complex accounting challenges, improving their experience with Cloudware, and partnering with Product and Engineering to drive meaningful product improvements. If you're someone who questions the status quo, brings ideas to the table, and enjoys combining accounting with technology, we'd love to meet you.

What You'll Do

• Provide expert remote support and guidance on accounting and product-related queries.

• Configure and customize Cloudware to meet customers' business needs.

• Diagnose issues, identify root causes, and collaborate with Product and Engineering to deliver effective solutions.

• Translate customer feedback and accounting expertise into product improvements, influencing the functional evolution of Cloudware.

• Challenge existing processes, identify opportunities for improvement, and contribute to better ways of working.

• Document customer interactions and support the resolution of complex accounting scenarios.

About you

• At least 1 year of experience as an Accounting Technician in an accounting firm or similar environment.

• Solid knowledge of:

  • Bookkeeping and accounting entries

  • Bank reconciliations

  • VAT calculation and submission

  • Portuguese tax obligations (Modelo 10, Modelo 22, IES, and related filings)

  • Payroll processing

  • Fixed asset management

  • Month-end and year-end closing

• Native-level Portuguese and good English communication skills.

• Strong customer focus, analytical thinking, and problem-solving skills.

• A proactive mindset with the confidence to challenge processes and suggest improvements.

• Ownership, collaboration, and a genuine curiosity for technology.

Nice to Have

• Experience with ERP or accounting software, particularly Cloudware/Cegid Business

• Previous experience in functional or software support.

• Ability to quickly learn new tools and business processes.

Our recruitment process

1️⃣ 30' call with Talent Acquisition

2️⃣ 45' interview with Hiring Manager

3️⃣ 60' business case presentation to highlight your skills and give you a hands-on feel for the role

What we offer

• Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.

• Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.

• Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches

• Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.