Customer Support Specialist (French)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (French Desk) to join our team.

This role is part of a newly launched international project supporting customers across Europe. You'll help users throughout their customer journey by providing professional assistance with product-related questions, orders, and after-sales requests while delivering an exceptional customer experience.

We're looking for an experienced support professional who combines outstanding communication skills with empathy, attention to detail, and a strong sense of ownership.

Working schedule:

• Monday–Friday;

• Working hours within the 07:00–20:00 CET timeframe (exact shifts are assigned monthly);

• 1-hour break;

• The monthly schedule is shared approximately three weeks before the beginning of each month.

Your future responsibilities include:

• Providing customer support via email, chat, and phone;

• Assisting customers with product information and recommendations;

• Supporting customers with order tracking and delivery-related inquiries;

• Handling after-sales service requests professionally and efficiently;

• Managing customer account-related questions;

• Delivering empathetic, solution-oriented support while maintaining a premium customer experience;

• Taking ownership of customer cases from start to resolution;

• Following internal quality standards and established support processes.

Communication channels:

• Email;

• Live chat;

• Phone calls.

Needed experience & skills:

Required:

• French proficiency (C1) with clear, fluent spoken communication;

• English proficiency (C1);

• 1–3 years of experience in Customer Support or another customer-facing role;

• Previous experience communicating with customers through multiple support channels.

Soft skills:

• Excellent verbal and written communication skills;

• Strong active listening abilities;

• High level of empathy and emotional intelligence;

• Ability to make customers feel heard, understood, and supported;

• Strong sense of ownership and accountability;

• High attention to detail and commitment to delivering quality service.

Work with EverHelp is about:

• Fully remote collaboration;

• Working in an international environment with experienced professionals;

• A supportive team that values continuous learning and development;

• Paid onboarding and structured training before starting independent work;

• Opportunities for professional growth within the Customer Support direction.

Training program:

• 10-day training program (80 hours) before starting independent work;

• Paid training;

• Comprehensive onboarding covering products, communication standards, and internal processes.

Career growth opportunities:

As you grow within the team, you'll have the opportunity to develop into positions such as:

• Quality Control (QC) Specialist;

• Customer Support Team Lead.

Why join this project?

Customer support plays a key role in the overall customer experience. Because of the nature of the business, every interaction matters, and the support team is one of the company's most important touchpoints with its customers.

If you're an empathetic communicator who enjoys helping people, pays close attention to detail, and takes ownership of every customer interaction, this role offers an opportunity to make a real impact while working with an international team.