Customer Support Specialist (Brazil)

At Humand, we help companies digitize their internal communication, culture, and human resources processes all in one place.

Would you like to be part of the digital revolution in the HR space? 🚀

We are looking for a Customer Support Specialist to join our Customer Experience team. This role is key to building trusted relationships with our customers by delivering world-class support with empathy, speed, and a human touch.

➡️ What you’ll do in your day-to-day:

• Deliver exceptional support experiences to employees and HR leaders from some of our most important customers.

• Provide day-to-day support to Humand customers, primarily across Brazil and other global markets.

• Identify issues and help resolve them efficiently while maintaining a customer-centric approach.

• Partner closely with HR leaders, guiding them through platform-related questions and best practices.

• Train and educate customers on how to get the most value from Humand.

• Track, document, and follow up on customer inquiries while gathering feedback for our Product team.

• Understand customer challenges and proactively suggest creative solutions to help improve their internal processes.

• Collaborate cross-functionally with Product, Customer Success, and other teams to ensure customer satisfaction.

➡️ What we are looking for:

• At least 1 year of experience in Customer Support, Customer Experience, or a similar customer-facing role.

• Advanced Portuguese, English, and Spanish proficiency (required).

• Availability to work from 9 a 18hs (Brazil time).

• Curiosity and interest in AI tools and how they can improve productivity and customer experience.

• Basic knowledge of web technologies or comfort working with technical concepts.

• Excellent communication skills, with empathy, professionalism, and a customer-first mindset.

• Ability to manage multiple customers and priorities simultaneously.

• Creativity and problem-solving skills, with the ability to think beyond standard use cases and find smart workarounds.

• Adaptability and resilience in a fast-paced, high-growth startup environment.

• Strong prioritization, organization, and time-management skills.
  

Join us!

💡 Our mission is to empower people at work to make them happier and more successful.

You can read more about us at: https://humand.co/