Customer Support Specialist

The Company

OptiMantra is a fast-growing practice management and EMR/EHR platform built specifically for integrative, wellness, and multidisciplinary healthcare practices. Our mission is simple but powerful: help practitioners spend less time on admin and more time changing lives.We support a wide range of modalities—from urgent and primary care to naturopathic medicine, acupuncture, Traditional Chinese Medicine (TCM), chiropractic, massage therapy, nutrition and dietetics, nurse practitioners, mental health, and more. From online scheduling and patient intake to clinical charting, payments, insurance, and inventory tracking, OptiMantra brings everything together in one intuitive, all-in-one system. With our recent merger with Cerbo, OptiMantra has become one of the leading platforms in this rapidly growing market. We’re building the most complete, reliable, and user-friendly platform in integrative healthcare—and we’re just getting started. Together, we can help make the world healthier.

More about us here: https://www.optimantra.com/about-us.html 

What You'll Do

• Address customer support cases by phone, email, and videocall; to include clinical workflow, practice management, integration connectivity, payment processing, basic technical issues, etc.
• Support testing of pre-release or recently released features
• Prepare customer-facing knowledge base reference articles and videos
• Support customer trainings and documentation as a subject matter expert in your focus area

What You Bring

• Excellent problem-solving and troubleshooting skills and a willingness to challenge yourself and learn what you don't already know
• A process improvement and customer-service mindset
• Strong comfort with technology including knowledge of scheduling tools, excel or any database technologies
  
• Healthcare experience is strongly preferred, direct users of an EMR or practice management platforms in a clinical setting. 
  
• Nice to have: EMR master administrator experience, or back end medical office experience.

Compensation & Benefits 

• Competitive compensation based on experience  

• Paid Time Off and company holidays   

• Comprehensive health, dental and vision benefits  

• Short-term and long-term disability Insurance  

• 401k plan with matching company contribution  

• Real ownership and impact in a fast-growing health tech company 

Location: Remote

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.