Customer Support Consultant - Nights

Ready to start a career with a market-leading international company?

Are you a recent graduate who is ready to start a career with a market-leading international technology company?

All great companies start with great customer service and at Epos Now we are no different. We are doing some exciting things and can offer you an exciting career. You will start your career working with the service team, and if you chose there will be a career pathway available to you - whether thats changing teams to Operations, Sales or Technology, plus the opportunity to relocate to one of our office in the UK, Europe, USA or Australia.

Epos Now is a market-leading fintech business with an international presence in over 71 countries. As a cloud-based payments and software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalized progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!

Salary: Starting at £26,436 an additional £2,400.00 as Night shift compensation with uncapped commission.

About the job:

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.

To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly) The hours for these shifts will be 10:00 pm until 07:00 am / 11:00 pm until 08:00 am and you will be required to work one in every four Fridays, and one in every eight Saturdays.

What will you do?

• Handle customer queries via telephone calls, email and web chat.
• Achieve your targets for revenue and customer satisfaction.
• Nurture meaningful customer relationships.
• Accurately record all information in the CRM.
• Deliver exceptional customer service!

What do you get in return?

• Earn uncapped commission pay on top of your salary.
• Career progression opportunities - our philosophy is to promote internally.
• Company bonus scheme.
• 24/7 access to a health and well-being online centre, with private medical and dental schemes.
• Collaborative company culture with regular team building events.
• Company pension.
• 20 days annual leave (increasing a day each year), plus bank holidays.
• Free onsite parking at Norwich office.

What do you need to apply?

• Be proactive - you must be driven to succeed and hit your targets! (Essential)
• Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
• Excellent communication skills across all mediums. (Essential)
• Resilience to bounce back from unhappy customers. (Essential)
• Empathy for customers and the ability to remain calm and professional. (Essential)

What are the next steps?

Interviews for this role are starting immediately.

Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.

Ready to begin your career with us?

Apply now and submit your application online.

We care deeply about being inclusive. We encourage applications from people with diverse
backgrounds and experiences.