Customer Support Agent

At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

In this role, you will:

• Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance

• Handle customer requests and issues with a strong focus on service quality and user experience

• Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work

• Collaborate with internal teams to resolve customer cases and operational issues

• Maintain a professional and customer-centric approach in all interactions

• Be ready to work night shifts as part of a rotating schedule

Skills you’ll need to bring:

• Strong written communication skills with attention to clarity and tone

• Language proficiency: Turkish— B1+, Russian- fluent

• Customer-oriented mindset with a high level of empathy and stress resilience

• Responsibility, accuracy, and the ability to stay focused in a dynamic environment

• Confident basic computer skills and the ability to quickly adapt to new systems

• Availability to work from a personal laptop during the first two weeks of training

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation