Customer Success & Support Specialist

Customer Success & Support Specialist @ Ship.Cars

Ship.Cars is a U.S.-based tech company transforming the auto-transport industry with digital platforms and mobile apps. Our mission is to help businesses replace outdated processes with smarter, automated solutions.

Our team is growing, and we’re looking for someone who loves working with customers, wants to grow in a product-focused role, and can combine technical skills with strong communication.

What You’ll Do:

• Help customers get the most out of our platform
• Manage and coordinate the client pipeline - schedule meetings and product demos
• Conduct product demos and support the sales team with retention activities
• Collaborate cross-functionally to improve processes and the product
• Start with a more basic role to learn the platform, then gradually take on more complex and exciting responsibilities

You’re a Great Fit if You:

• Speak and write English fluently
• Have experience in customer support, customer success, account management, or a similar role
• Enjoy communicating with customers and solving problems
• Are organized, detail-oriented, and proactive
• Want to learn and grow in a SaaS/product environment
• Are open to working fixed US shifts (16:00 – 01:00 CET)
  

What You’ll Gain:

• Hands-on experience with product demos, customer success, and retention
• Pipeline and CRM management skills
• Growth opportunities in support and product-facing roles
• Fixed salary - competitive with standard support roles, no direct sales targets
• Fixed schedule: Monday - Friday, 16:00 – 01:00
• Modern office and supportive team environment
  
  

Ready to Join?

Send your CV in English and be part of the team building the future of auto logistics.

Only shortlisted candidates will be contacted for an interview.