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AI Summary
Manage the end-to-end customer journey from implementation to long-term success for food retail clients using the AoFrio platform. Act as the primary point of contact to drive solution adoption, deliver measurable value, and provide insights to shape future product development.
Welcome to our World of Cold! At AoFrio, we are global leaders in providing IoT solutions to the food and beverage industry. Our innovative technology and dedicated team have positioned us at the forefront of our market.
The role
This role exists to make sure food retail customers succeed with AoFrio’s platform. You will take ownership of customer relationships from implementation through to long-term success, ensuring customers adopt the solution, realise measurable value, and build lasting partnerships with AoFrio. Acting as the primary day-to-day point of contact, you will guide customers through onboarding, support ongoing engagement, and identify opportunities to expand the relationship over time.
You will work closely with cross-functional teams to deliver successful implementations, manage customer success plans, and maintain strong engagement through regular check-ins and business reviews. In this early-stage role within a new line of business, you will also contribute to building market presence by developing case studies, supporting product adoption, and providing customer insights to shape future solutions.
You will need:
We’re proud leaders in hardware-enabled Software as a Service (SaaS) for commercial refrigeration. Our cutting-edge IoT solutions are used by major food and beverage brands worldwide, including Coca-Cola, PepsiCo, and AB InBev.
With offices in four countries and a dispersed team across 12 countries, we’re truly global. We manage supply chain, logistics and R&D for our family of hardware and software products from our headquarters in Albany, New Zealand.
What you’ll enjoy at AoFrio:
Diversity in Tech at AoFrio
At AoFrio, we are committed to supporting a diverse and inclusive culture. We actively welcome women, members of the rainbow community, and other minorities into the world of technology.
Don’t tick all the boxes? Don’t worry, we’d still love to hear from you. As a modern global organisation, we integrate work into our lives and focus on achieving outcomes. We want to work with individuals who have diverse needs and backgrounds, so please let us know how we can make it work for you.
The role
This role exists to make sure food retail customers succeed with AoFrio’s platform. You will take ownership of customer relationships from implementation through to long-term success, ensuring customers adopt the solution, realise measurable value, and build lasting partnerships with AoFrio. Acting as the primary day-to-day point of contact, you will guide customers through onboarding, support ongoing engagement, and identify opportunities to expand the relationship over time.
You will work closely with cross-functional teams to deliver successful implementations, manage customer success plans, and maintain strong engagement through regular check-ins and business reviews. In this early-stage role within a new line of business, you will also contribute to building market presence by developing case studies, supporting product adoption, and providing customer insights to shape future solutions.
You will need:
- Minimum 3 years’ experience in a customer-facing commercial or technical role, ideally within IoT, hardware, or food retail technology
- Strong understanding of customer needs, with the ability to translate requirements into effective solutions
- Project management capability to coordinate implementations across multiple stakeholders
- Working knowledge of IoT, connected equipment, or data analytics to confidently lead customer discussions
- Excellent communication skills, with the ability to engage and present to senior and executive-level stakeholders
- Experience managing complex customer engagements from initial trial through to ongoing success
- Ability to operate in an early-stage, fast-moving environment with ambiguity and evolving processes
- Strong industry knowledge across food retail, including operational and technical challenges
- Degree in Engineering, Business, Commerce, or a related field
- Strong written and verbal communication skills; English proficiency is essential, additional languages are advantageous
We’re proud leaders in hardware-enabled Software as a Service (SaaS) for commercial refrigeration. Our cutting-edge IoT solutions are used by major food and beverage brands worldwide, including Coca-Cola, PepsiCo, and AB InBev.
With offices in four countries and a dispersed team across 12 countries, we’re truly global. We manage supply chain, logistics and R&D for our family of hardware and software products from our headquarters in Albany, New Zealand.
What you’ll enjoy at AoFrio:
- Health Insurance: OSDE 310
- Health & Wellbeing: EAP program to support staff and their direct family
- Flexible Working: We offer flexible hours and the freedom to adjust your schedule when life calls for it.
- Work-From-Anywhere: Need a change of scenery? Our people can work from anywhere in the world for up to 4 weeks per year
- Diversity: We celebrate diversity and create a workplace where everyone’s voice matters
- AoWLead: AoFrio networking group that specifically supports women
- Investing in You: Individual funds are available for your professional development
Diversity in Tech at AoFrio
At AoFrio, we are committed to supporting a diverse and inclusive culture. We actively welcome women, members of the rainbow community, and other minorities into the world of technology.
Don’t tick all the boxes? Don’t worry, we’d still love to hear from you. As a modern global organisation, we integrate work into our lives and focus on achieving outcomes. We want to work with individuals who have diverse needs and backgrounds, so please let us know how we can make it work for you.
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