Customer Success Manager

Customer Success Manager (CSM) – VMware Cloud Foundation (VCF)

Location: Ireland (Dublin), United Kingdom, Hybrid, or Remote within the EEA/UK
Position Type: Full-Time

Role Overview

The Customer Success Manager (CSM) is responsible for driving the adoption, retention, and growth of VMware Cloud Foundation (VCF) and associated solutions across Presidio's customer base in Ireland and the United Kingdom. Following Broadcom's acquisition of VMware, this role will focus on helping customers successfully transition to, stabilize, and maximize the value of their VCF-based private and hybrid cloud environments.

As a trusted advisor, you will work closely with customer stakeholders, Presidio account teams, and Broadcom resources to align technology investments with business objectives, ensuring customers achieve measurable outcomes from their VCF platform.

Key Responsibilities:

Customer Adoption & Success

• Drive adoption and utilization of VMware Cloud Foundation across assigned customer accounts, ensuring customers fully leverage their VCF licensing investments.
• Monitor customer health, usage trends, and engagement levels to proactively identify opportunities and risks.

Expansion & Growth

• Identify and promote opportunities to expand customer value through the adoption of additional VCF solutions and add-ons, including:
  • NSX vDefend / VMware Avi Load Balancer /Advanced Cyber Compliance /Private AI Foundation /VMware Live Recovery /Tanzu /Data Services Manager (DSM)

Onboarding & Migration

• Guide customers through post-sales onboarding, subscription renewals, licensing transitions, and migration from legacy VMware environments.

Value Realization & Executive Engagement

• Define, track, and communicate key performance indicators (KPIs) and success metrics that demonstrate business value.
• Conduct regular Executive Strategic Reviews (ESRs) detailing consumption metrics and optimization paths.

Risk Management & Retention

• Proactively identify deployment challenges, technical barriers, adoption gaps, and renewal risks.

Cross-Functional Collaboration

• Partner closely with Broadcom Technical Account Managers (TAMs), solution architects, support teams, product specialists, and Presidio sales teams to resolve issues and drive customer success.

Required Qualifications

• Minimum 5 years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.
• Strong understanding of data center virtualization, private cloud infrastructure, hybrid cloud architectures, and subscription-based software licensing models.
• Working knowledge of the VMware ecosystem, including:
  • VMware Cloud Foundation (VCF) / vSphere / vSAN / NSX / Aria Suite

• Proven track record of dealing with C-level stakeholders and navigating complex enterprise IT governance & strong analytical, presentation, and problem-solving skills.

• Excellent verbal and written communication skills in English.

Preferred Qualifications

• VMware Certified Professional (VCP) certification or equivalent VMware/Broadcom accreditation.
• Experience working with AI, cybersecurity, Kubernetes, or cloud-native technologies would be advantageous.