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Position Description:
At HealthSnap, Customer Success Managers serve as the primary point of contact and trusted advisor for our private practice customers. You will guide these organizations from implementation through long-term success, helping them build sustainable RPM and Care Management programs that improve patient outcomes and practice revenue.
The ideal candidate brings a track record of navigating difficult conversations with confidence, and the structured problem-solving skills to diagnose challenges and drive action. You know how a medical practice makes money, where billing breaks down, and how to connect the dots between clinical program performance and the bottom line.
Success is measured by customer retention, program enrollment and utilization, reimbursement performance, and overall customer satisfaction.
Key Responsibilities include:
Qualifications & Experience:
What Sets This Role Apart
This is not a relationship-maintenance role. We are looking for a CSM who proactively drives outcomes and is comfortable raising difficult topics before they become crises. Our private practice customers rely on HealthSnap to help them build programs that generate real clinical and financial results and they need a partner who understands their business deeply enough to guide them there.
Are you inspired to improve how healthcare is delivered?
Join HealthSnap! We’re a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, HealthSnap is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: lead with empathy, have an entrepreneur mindset, be agile and embrace change, and have an attitude of gratitude, let’s talk.
HealthSnap offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time off, Career Advancement Opportunities, and the Ability to Work Remotely.
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!
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