Customer Success Manager
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AI Summary
The Customer Success Manager is responsible for making high-volume outbound calls to warm leads to schedule and confirm appointments. They manage the client calendar and collaborate with sales and operations teams to ensure a seamless customer experience.
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
What We Offer:
- Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
- Career Growth Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
- Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time.
- Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime.
- Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.
Schedule / Expected Work Hours:
- Primarily weekday day and evening shifts; weekend availability required as needed.
Job Summary
Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager!
At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support.
What You’ll Do:
- Make high-volume outbound calls to warm leads
- Keep prospects engaged and schedule qualified appointments
- Confirm appointments with clients via phone calls, emails, or other communication channels.
- Maintain accurate records of client interactions and update client information in our database.
- Manage the calendar and resolve issues promptly and professionally.
- Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
- Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.
What We’re Looking For:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport quickly.
- Self-driven & motivated
- Exceptional organizational and time-management abilities.
- Prior experience in customer service, account management, or a related field is preferred.
- Proficiency in using CRM software and other relevant tools.
What We Offer:
- Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
- Career Growth Opportunities: Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
- Supportive Team Environment: Work alongside a team that values collaboration, integrity, and doing the right thing — every time.
- Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime.
- Pride in Your Work: Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.
Company Overview
Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America.
Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters.
This is a remote position.
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