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AI Summary
The role involves serving as the primary point of contact for clients to ensure project success and high satisfaction. Responsibilities include coordinating with internal teams, maintaining documentation in ClickUp, and reporting status updates to the CEO.
Overview:
We're seeking a dynamic Customer Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate will be responsible for managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management.
Qualifications:
- 1-3 years of experience as an CSM
- Strong English communication skills (both written and verbal) are essential
- Proven track record of managing multiple clients and projects simultaneously
- Strong organizational and time management skills
- Experience with project management tools like ClickUp (prefered)
- Ability to learn quickly and adapt to new situations
- Self-motivated with a proactive approach to problem-solving
- Ability to work full-time EST
Deliverables:
- Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building
- Coordinate with internal teams to ensure timely delivery of projects and deliverables
- Maintain accurate and detailed documentation of client communications and account activities in ClickUp
- Identify opportunities for account growth and additional services
- Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO
- Proactively address client concerns and maintain high satisfaction levels
Preferred Qualifications:
- Experience with Shopify platform and e-commerce clients
- Previous experience in a fast-paced agency environment
- Understanding of digital marketing services is a plus
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