Customer Success Manager

Just Right Reader is a forward-thinking curriculum provider committed to advancing literacy for students from Birth through 12th Grade. Our comprehensive resources are designed to support all learners, including upper-grade students requiring additional intervention to develop foundational skills. Grounded in the Science of Reading, our high-quality materials and tools equip educators with the support they need to accelerate achievement and foster lifelong readers.

Position Overview:

The Customer Success Manager (CSM) plays a vital role in ensuring that districts and schools achieve meaningful results through their partnership with Just Right Reader. The CSM is responsible for guiding customers from onboarding through full program adoption, driving engagement, and ensuring measurable impact on accelerated student reading growth.

This role is all about relationships and results - helping educators and administrators make the most of our products and services, aligning our work with their literacy and instructional goals, and supporting long-term renewals and growth.

Key Responsibilities:

Account Management & Partnership Development

• Serve as the primary point of contact for assigned districts and schools throughout the customer lifecycle.
• Build strong, trust-based relationships with district and school leaders, instructional coaches, and classroom educators.
• Develop and maintain account plans that outline key goals, milestones, and success metrics.
• Conduct regular check-ins to review progress, identify challenges, and share strategies for success.
• Monitor account health to proactively address risks and identify opportunities for renewal and expansion.

Implementation & Adoption

• Support new customers through successful onboarding, ensuring smooth program launches and clear communication of next steps.
• Partner with district and school teams to ensure effective implementation aligned to instructional priorities and literacy goals.
• Use data and usage reports to guide discussions, track progress, and highlight impact.
• Deliver professional learning sessions, data reviews, and presentations that demonstrate student and educator success.

Impact & Renewal

• Analyze customer outcomes to connect product usage with literacy growth and program results.
• Present data and success stories that demonstrate measurable value and progress toward district goals.
• Drive renewals and expansions through demonstrated impact and strong customer relationships.
• Identify customer advocates for testimonials, case studies, and presentations at conferences or webinars.

Cross-Functional Collaboration

• Collaborate with internal teams - including Sales, Automation, Product, and Marketing to ensure a seamless and positive customer experience.
• Partner with Sales to support pilot conversions and identify opportunities for additional solutions.
• Provide customer feedback and insights to internal teams to inform continuous product and service improvement.

Qualifications:

• 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred).
• Proven success managing multiple accounts and building lasting customer relationships.
• Strong understanding of district and school operations, instructional goals, and literacy initiatives.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze and interpret data to tell a compelling story about student and educator impact.
• Organized, proactive, and passionate about supporting educators and improving student outcomes.

What Success Looks Like

• High customer satisfaction and strong renewal rates across assigned accounts.
• Consistent program adoption and measurable literacy or learning impact.
• Growth in customer advocacy through testimonials, case studies, and referrals.
• Positive, cross-functional collaboration that enhances the customer experience.
• Willingness and ability to travel as needed for district visits, conferences, and events.

Why Join Us:

At Just Right Reader, we're transforming how children learn to read. You'll be part of a passionate, growing team committed to educational equity, literacy innovation, and joyful learning.

• Mission-driven company focused on improving literacy and education outcomes.
• Collaborative and innovative work environment with opportunities for growth and development.
• Competitive salary and benefits package.