Customer Success Manager

The Company

EXADS is an international software start up specialising in ad tech. In business since 2013, EXADS is a self sufficient, well funded and privately owned company with offices in Dublin and Porto. We are part of a wider group called EXOGROUP which is headquartered in Barcelona and has an office in Valencia, made up of 200+ talents.

At EXADS, we actively develop and maintain our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry. We are revolutionising the online ad-serving industry for advertisers, publishers and networks alike.

The Role:

As EXADS continues to grow, we're looking for a versatile Customer Success Manager to join our team. You'll be the primary point of contact for our clients, balancing excellent support delivery with identifying growth opportunities. This role is perfect for someone who enjoys both helping customers succeed and contributing to revenue growth.

Responsibilities:

• Advocate and main point of contact for EXADS SaaS products with external clients
• Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients
• Onboarding and educating new EXADS clients as they get started with the platform
• Addressing client issues and working on possible solutions
• Guiding and providing support for any technical and/or API integrations
• Acting as the voice of the customer internally
• Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
• Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
• Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling
• Identifying expansion opportunities and partnering with Sales to successfully close such opportunities

You have:

• Previous experience in digital advertising/marketing/a SaaS company
• Previous experience in a customer-facing role/environment: customer support and account management will be highly valued
• You are IT literate and computer savvy
• Must have the ability to grasp new technical concepts quickly
• Excellent level of English, both spoken and written (any additional languages are a big plus)
• Prior experience with CRM & Ticket management solutions - a working knowledge of Hubspot and/or Jira are advantageous.
• Excellent time management, communication, and interpersonal skills
• Degree-educated in a relevant field OR equivalent experience.

Considered a plus:

• You understand the world of B2B SaaS companies.
• You are bi-lingual
• You are a critical thinker and have a keen eye for problem-solving.
• You have the drive to learn and grow your technical and process knowledge base.
• You are comfortable working in a startup-like environment, and able to work both with the team and autonomously depending on the task at hand.

What we offer:

We offer a position in a young, dynamic and international environment and the opportunity for permanent training, personal development, ambitious career growth and a competitive salary based on experience. Critical skills visa and relocation package can also be offered to the right candidate.

Most of all, we offer a position in a team that thrives on achievement, success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for open-source software and enjoy working in a fast-paced, challenging but rewarding environment, this position is for you!

Experience our benefits

• Flexible start times;
• Summer Schedule;
• Private health insurance;
• Remote work from home; 
• Home office set up budget of 500 Euros;
• Your Birthday off as a paid holiday;
• Access to quality trainings through Udemy platform;
• Additional internal and external trainings through our EXOGROUP University program;
• Up to 1500 Eur of training budget and 5 days of study leave, every year;
• Flexible compensation of 500 Euros/year;
• Spanish, English, and Portuguese language lessons;
• Employee referral program bonus - Earn 2500 Euros by referring someone!
• Subsidized Well-being activites;
• Exciting team buildings in locations such as Ibiza;
• Calm App subscription;
• Office Perks;
• Meal card;
• Relocation Package;

Is this not the right role for you? Then make sure to check out all other roles we have open for you on our careers website.

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