Customer Success Manager

You will work closely with customers and prospects within the real estate and retail markets to understand their business challenges, identify opportunities, and ensure they are achieving measurable value from GIS. 

What you will do 

This role is approximately 70% existing customers and 30% new customer acquisition, including: 

• Develop and grow relationships with both existing customers and new prospects 

• Identify, shape and close new business opportunities with new customers 

• Develop Customer Success Plans for existing accounts and account strategies for new prospects 

• Manage full sales cycle activity including qualification, solution design and closure 

• Maintain and grow pipeline activity across new and existing customers 

• Present and demonstrate Esri solutions and articulate business value 

• Coordinate internal teams including Sales, Professional Services, Pre-Sales and Partners 

• Support negotiation and closure of commercial opportunities 

• Ensure successful delivery of customer projects in collaboration with Professional Services 

What you will bring 

• Strong private sector experience in a customer-facing commercial role 

• Proven experience in consultative sales, account management or business development 

• Experience working with GIS or similar data-driven / technical solutions (preferred) 

• Demonstrable ability to win and close new business 

• Strong commercial awareness and structured sales methodology experience 

• Excellent communication and relationship-building skills 

• Confidence engaging with senior stakeholders 

• Ability to manage multiple priorities in a target-driven environment 

Why join us? 

We offer a competitive salary and bonus, alongside a comprehensive benefits package including pension, healthcare and flexible working. 

• Generous bonus scheme 

• 6% company pension 

• Private healthcare 

• Gym/wellbeing contribution 

• Cycle to Work scheme 

• Enhanced family-friendly policies 

• Paid volunteering opportunities 

• Flexible working and support for continual learning and development 

Other 

Due to the nature of our customers and data, you must be based in the UK and willing to complete relevant security checks. 

A little more about us 

Esri UK uses mapping technology to help our customers solve the world’s most complex challenges. Our passion for improving quality of life through geography is at the heart of everything we do. We support governments, universities, businesses and charities worldwide to save money, improve society, and protect our environment through a deeper understanding of the changing world around them. 

Esri UK is a thriving and inclusive workplace. We take pride in our culture and recognise the value our people bring. We believe in creating a balanced and flexible work/life environment and invest in learning and development at all stages of an individual’s career. We believe in promoting from within and offer long term career opportunities in a successful, growing business. 

Esri UK are an equal opportunity employer – we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers. 

How to apply 

Please apply via www.esriuk.com with your CV, cover letter, and salary expectations. 

Application deadline: 15th June 2026