Customer Success Manager

Job Overview

We are seeking a motivated and experienced Customer Success Manager to support a UK-based employer in driving customer satisfaction and long-term retention. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.

Key Responsibilities

• Manage and support a portfolio of customers through their onboarding and lifecycle journey
• Handle customer concerns, feedback, and escalations with empathy and efficiency
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of customer interactions, health scores, and success plans
• Use relevant tools such as customer success platforms, CRM systems, and helpdesk software
• Support the wider team with renewal forecasting, reporting, and customer advocacy initiatives
• Identify opportunities to expand accounts and improve overall customer outcomes

Qualifications and Experience

• 2+ years of experience in customer success, account management, or a related field
• Excellent written and verbal communication skills in English
• Strong organisational skills with the ability to manage multiple customer accounts simultaneously
• Proficient in CRM or customer success platforms and Microsoft Office or Google Workspace
• Able to work independently and manage your own time effectively
• High attention to detail and a proactive approach to problem-solving
• Experience working with UK-based clients or employers is advantageous
• Must have a reliable laptop, stable internet connection, and a quiet working environment

Salary: R30,000/month | 100% Remote