Customer Success Associate : Sri Lanka (Remote)

At Bizycorp Pvt Ltd, we believe that our employees can truly "have it all" – a fulfilling career laden with prospects for learning and advancement harmoniously coupled with a wholesome work-life equilibrium. This delicate balance is ingeniously fostered through collaborative technology and seamless communication. Our dedicated team members remain resolute in ensuring client contentment and relish the cherished moments spent with their loved ones in the comforts of their homes.
We warmly invite all eligible candidates to apply for this wonderful opportunity to work from home for a legitimate company in Sri Lanka. 

Job Responsibilities

• Support the Customer Success Manager in daily operations to ensure client satisfaction and retention.
• Coordinate follow-up tasks, monitor client progress, and generate daily reports.
• Maintain up-to-date knowledge of customer needs and requirements.
• Correspond with clients and their office staff to strengthen relationships and address queries via texts, emails, and calls within strict deadlines.
• Create content (slide decks, documents, spreadsheets) as needed.
• Learn new software for audit and analytical purposes to extract information from clients' databases and create management reports.

• Outstanding communication skills in spoken and written English.
• Prior experience in communicating with clients (foreign or local).
• Fundamental computer literacy and knowledge in Skype, Zoom, and Google Docs/Spreadsheets applications.
• Experience in complaint management.
• Prior experience in customer service or a similar field.

• Since we deal with US clients, you are expected to work 8 hours a day, between 6.30 PM and 5.30 AM (this is non-negotiable).
• *Note: Working 8 hours a day is a must.
• You must work additional hours based on requirements (if needed only)
• You must be 100% committed to completing your work according to the given deadlines.

• WFH - Work from the comfort of your own home. 
• EPF/ETF - Each employee should enroll in the EPF/ ETF as per the Sri Lankan labor law
• Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
• Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). You will be eligible for a probation confirmation increment after 06 months. (Conditions apply). 
• More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more.
• You will get exposure to international clients and opportunities for growth and knowledge in the marketing field.
• You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.

**We do not offer part-time roles, so only apply if you are serious about committing to our company full-time.