Customer Success and Supply Chain Operations

DETAILED SCOPE OF WORK
A. Customer Communication & Support (Top Priority)

• Primary Liaison:
  Act as the first point of contact for all customer inquiries regarding order status, shipping updates, and technical questions.
  
  
• Proactive Updates:
  Maintain a consistent communication loop. You are responsible for sending regular "Order Progress Reports" to clients without waiting for them to ask.
  
  
• Problem Resolution:
  In the event of production delays or logistics issues, you must professionally communicate the situation to the client and provide viable alternative solutions.
  
  
• Expectation Management:
  Ensure that clients have realistic timelines and that all commitments made regarding delivery or quality are met.
  
  

B. Strategic Sourcing & Order Management

• Sourcing:
  Research and audit high-quality timber/furniture suppliers. Negotiate pricing and manage formal quotations to ensure cost-effectiveness.
  
  
• PO Management:
  Process Purchase Orders (POs) with factories and strictly monitor production schedules to ensure 100% on-time completion.
  
  
• Financial Tracking:
  Monitor and track payment milestones for suppliers and service providers to ensure zero interruptions in the supply chain.
  
  

C. Logistics & Export Documentation (US Market)

• Forwarding & Booking:
  Coordinate with freight forwarders to secure space and competitive rates for US-bound shipments.
  
  
• Compliance & Documentation:
  Prepare and verify complete shipping sets (Invoice, PL, BL, CO).
  
  
• Critical:
  Ensure all documentation strictly adheres to
  US Customs
  regulations and
  Lacey Act
  requirements.
  
  
• System Integrity:
  Maintain and update the
  Visco
  software system daily. Ensure that the digital data accurately reflects the physical movement of goods.