Customer Success Agent

About the Role

We are currently looking for a Customer Success Agent to support the end-to-end experience for our customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness.

• This is a "Work from Home" role; however, candidates must be based out of the Chicago area.
• This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand.
• The starting hourly pay rate for this role is $22-$24/hr, with flexibility to scale based on experience.

About You

• You believe in creating the best possible customer experience
• You thrive in fast-paced environments and multitask with ease without getting flustered 
• You are detailed, love organization, and are driven by results
• You're personable, professional, and positive!
• You have great communication skills and are comfortable interacting with customers and account managers regularly
• You have a motivating energy and a flexible demeanor
• You are proactive, solution-oriented, and highly organized
• You are punctual, responsible, and willing to learn new things

What You'll Do

• Customer Support & Ticket Management
• • Resolve customer tickets promptly using a CRM (Zendesk)
  • Accurately tag and categorize customer tickets based on type
  • Respond to customer inquiries with professionalism and a helpful, positive tone
• Data & Systems Management
• • Update and maintain customer information within internal CRM and backend systems
  • Ensure accurate documentation of all customer interactions
• Cross-Functional Collaboration
• • Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
  • Identify recurring customer issues and report trends to the appropriate team members
  • Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success

Qualifications

• Bachelor's degree required
• 1+ year of  experience in Customer Success, Account Management, or related client-facing role
• Ability to address tactical issues efficiently and effectively
• Strong Listening skills with the ability to understand customer business needs
• Proven ability to multitask and prioritize in a dynamic environment
• Excellent organizational and time-management skills
• Enjoys working as part of a team in a collaborative environment
• Clear, professional written and verbal communication skills
  
  

What You'll Receive

• A competitive compensation package including stock options
• Employer-sponsored 401(k) with employer match
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies