Customer Succes Manager (m/f/d) France Based
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AI Summary
Act as a trusted advisor to Aras subscribers to drive the adoption and long-term value realization of the Aras Innovator platform. Collaborate with Sales and Professional Services to manage renewals, identify expansion opportunities, and ensure a seamless customer experience.
About Aras
We are seeking a customer‑focused professional to ensure the successful adoption and long‑term value realization of the Aras Innovator platform. In this role, you will act as a trusted advisor to subscribers, helping them achieve their business outcomes, drive PLM best practices, and identify opportunities for renewal and expansion. You will work cross‑functionally with Sales, Marketing, and Professional Services to support customer success across your region.
What You'll Be Doing
- You are the trusted advisor for Aras subscribers, responsible for driving adoption, business outcomes, and long‑term value realization of the Aras Innovator platform.
- Lead subscriber adoption efforts by applying PLM, manufacturing, and enterprise application expertise to ensure customers successfully deploy and use Aras Innovator
- Coach subscribers on PLM best practices and conduct regular health checks and benchmarks
- Facilitate support escalations when needed to ensure subscribers remain on track
- Partner with subscribers and prospects to define desired business outcomes and identify realized and potential value from their PLM deployments
- Build trusted relationships with key stakeholders within subscriber accounts and conduct regular business reviews to measure progress toward objectives
- Support renewal activities and identify expansion opportunities in collaboration with Sales and other Aras teams
- Contribute to renewal strategy and expansion planning for accounts within your region
- Develop tools, templates, and best practices that help subscribers succeed with Aras Innovator
- Work cross‑functionally with Sales, Marketing, and Professional Services to ensure a seamless customer experience
Who You Are
- A customer‑focused professional who communicates effectively with both technical and business stakeholders
- Comfortable engaging with senior customer stakeholders and acting as a strategic advisor
- Highly accountable with a strong sense of ownership and a bias for action
- Skilled at building deep, trust‑based relationships and navigating challenging customer situations
- Able to clearly articulate value, outcomes, and adoption strategies through strong presentation and communication skills
- Analytical and process‑oriented, with a solid understanding of business value drivers
- Capable of working independently with minimal supervision while managing multiple priorities
- Experienced collaborating across teams including Sales, Marketing, and Professional Services in a fast‑paced, SaaS‑oriented environment
What You'll Need
- Bachelor’s or Master’s degree in Engineering or a comparable field
- 5+ years of experience in customer success, service delivery, or sales roles supporting enterprise customers
- Experience with Product Lifecycle Management (PLM) software or a closely related industry
- Manufacturing industry experience and knowledge of product development best practices
- Demonstrated experience supporting large, global, or enterprise customers
- Strong understanding of PLM adoption outcomes, value realization, and business impact
- Financial acumen with the ability to assess and communicate business value
- Understanding of SaaS customer lifecycle management and recurring revenue models
- Excellent written and verbal communication skills
- Fluency in English and French
- Willingness to travel up to 20%
- Must currently reside in France
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