Customer Service - Work From Home - Entry Level

Customer Service - Work From Home - Entry Level

Company: Globe Life AO
Work Arrangement: 100% Remote | Work From Home
Job Type: Full-Time Career Opportunity | Flexible Schedule
Experience: Entry Level | 0 Years Insurance Experience Required
Compensation: 1099 Independent Contractor | Commission-Based | Weekly Pay + Performance Bonuses
Training: Comprehensive Virtual Training | Licensing Guidance | One-on-One Mentorship

Build Your Future From Home — No Insurance Experience Required!

Looking for an entry-level work-from-home opportunity where you can develop valuable professional skills, help working families, and build a career with long-term growth potential?

Globe Life AO is expanding our virtual team and seeking motivated, customer-focused individuals for our Remote Client Representative / Client Success Specialist opportunity.

In this position, you'll connect with individuals and families through Zoom and phone appointments, help them understand available insurance benefits, answer questions, provide personalized guidance, and assist with enrollment once appropriately licensed.

Whether you're starting your first professional career, transitioning from another industry, or searching for greater flexibility, we provide training, mentorship, licensing guidance, and ongoing professional development.

This role combines customer service, client relationship management, benefits education, and consultative insurance sales.

Opportunity Highlights

• 100% Remote — Work From Home

• Entry Level — No Previous Insurance Experience Required

• Qualified Client Opportunities Provided

• No Traditional Cold Calling

• No Lead Purchasing Required

• Weekly Commission-Based Compensation

• Performance Bonuses

• Renewal & Residual Income Opportunities

• Flexible Scheduling

• Virtual Training & One-on-One Mentorship

• Leadership & Career Advancement Opportunities

What You'll Do

As a Remote Client Representative, you'll help prospective and existing clients understand their available financial-protection options while providing professional customer service.

Your responsibilities include:

• Conduct virtual client appointments through Zoom and phone.

• Contact interested clients to schedule or confirm benefit consultations.

• Ask questions to identify individual and family coverage needs.

• Explain available life, accident, and supplemental health insurance benefits.

• Answer client questions about coverage options, policy features, and enrollment.

• Provide appropriate benefit recommendations once licensed.

• Assist eligible clients with electronic applications and enrollment.

• Maintain accurate client records and digital documentation.

• Follow up with prospective and existing clients.

• Assist with applicable policy reviews and beneficiary information.

• Build long-term relationships through professional, responsive service.

• Participate in virtual coaching, training, and professional-development activities.

• Follow applicable company procedures and state insurance regulations.

This is a client-facing insurance position that includes sales and enrollment responsibilities—not an hourly call-center or administrative-only position.

What Does a Typical Workday Look Like?

Your daily activities may include:

Client Outreach: Contact interested individuals, respond to inquiries, confirm appointments, and conduct follow-up.

Virtual Appointments: Meet with clients through Zoom or phone to discuss their needs and explain available benefit options.

Benefits Education: Help clients understand how insurance coverage works and answer questions about available products.

Enrollment Assistance: Once appropriately licensed, guide eligible clients through applications and enrollment.

Customer Service: Assist existing clients with policy-related questions, applicable coverage reviews, and ongoing support.

Training & Coaching: Participate in virtual training, mentorship, product education, and professional development.

Schedule Management: Organize appointments, maintain digital records, and manage daily responsibilities independently.

Qualified Client Opportunities — No Traditional Cold Calling

Globe Life AO provides access to qualified client opportunities, including individuals and families who have requested or expressed interest in receiving information about available benefits.

You are not required to purchase leads.

Representatives may make outbound calls and conduct follow-up with interested clients. The position is not limited to answering inbound calls.

Our approach emphasizes professional communication, education, relationship building, and appropriate benefit recommendations.

Weekly Pay + Performance-Based Compensation

Important Compensation Disclosure

This opportunity is structured as a 1099 independent contractor position with commission-based compensation.

It does not provide a guaranteed hourly wage or salary.

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal commissions

• Residual income opportunities

• Leadership compensation for qualifying representatives

• Additional performance incentives

Individual earnings depend on production, completed enrollments, consistency, and performance.

Income is not guaranteed, and individual earnings vary.

Applicants should be comfortable with a performance-based compensation structure before applying.

100% Remote — Work From Home

Enjoy the flexibility of serving clients virtually without commuting to a traditional office.

Representatives use technology such as Zoom, phone, digital enrollment platforms, and online training systems.

Required Home Office Equipment:

• Reliable computer or laptop

• High-speed internet

• Webcam and microphone

• Dependable phone capability

• Quiet, professional workspace

• Basic computer proficiency

Computer equipment and internet service are not provided by the company.

This position is available to eligible applicants physically located within the United States.

Flexible Scheduling

Representatives have flexibility in organizing their schedules while maintaining the consistency necessary for client appointments, outreach, follow-up, training, and professional development.

Successful remote representatives demonstrate strong time management, dependability, accountability, and independent work habits.

No Insurance Experience? Training Provided!

Required Insurance Experience: 0 Years

Previous insurance experience is not required.

Our virtual training and professional-development resources may include:

• Structured onboarding

• Insurance licensing guidance

• Product and benefits education

• Customer-service development

• Consultative sales training

• Client communication techniques

• Virtual presentation skills

• Enrollment systems

• Digital documentation

• One-on-one mentorship

• Ongoing coaching

• Leadership development

We value professionalism, communication skills, coachability, and willingness to learn.

Insurance Licensing Requirement

An insurance license is not required when submitting your application.

However, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure, including applicable insurance recommendations and enrollment activities.

Licensing guidance is provided.

Applicants are responsible for applicable licensing expenses, which may include study materials, examinations, background checks, fingerprinting, and state fees.

Candidates should be willing and financially prepared to complete the required licensing process.

Professional Support & Qualifying Programs

Eligible representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional coaching and mentorship

• Leadership-development programs

• OPEIU Local 277 representation where applicable

• Virtual business resources

Eligibility, production requirements, qualification periods, and other conditions may apply.

Career Advancement Opportunities

Representatives who demonstrate strong performance, professionalism, consistency, and leadership potential may pursue additional responsibilities.

A potential development path includes:

Client Representative → Benefits Specialist → Trainer/Mentor → Team Leader → Management → Advanced Leadership

Future responsibilities may include coaching, training, recruiting, team development, and leadership.

Advancement is performance-based and is not guaranteed.

Required Qualifications

Applicants must:

• Be at least 18 years old.

• Be physically located within an eligible U.S. location.

• Be legally authorized to work in the United States.

• Have a reliable computer or laptop and high-speed internet.

• Have webcam and microphone capability.

• Maintain a quiet, professional home workspace.

• Communicate professionally through Zoom and phone.

• Demonstrate strong listening and communication skills.

• Be organized, dependable, and self-motivated.

• Be comfortable with customer service and consultative insurance sales.

• Be comfortable with commission-based compensation.

• Be willing and able to obtain the required state insurance license.

• Participate in required onboarding, training, and professional development.

Preferred Experience — Not Required

Previous experience in the following areas may be helpful:

• Customer Service

• Client Support

• Member Services

• Call Centers

• Retail

• Hospitality

• Healthcare

• Banking

• Education

• Administrative Support

• Military Service

• Account Management

• Recruiting

• Sales

Entry-level applicants and career changers are encouraged to apply.

About Globe Life AO

Globe Life AO operates within the American Income Division of Globe Life, helping individuals and working families understand available financial-protection benefits.

Our representatives serve clients virtually while receiving support from trainers, mentors, and agency leadership.

Our professional environment emphasizes client service, accountability, mentorship, ongoing development, and performance-based career advancement.

Our Mission: Protect Every Child. Serve All Working People.

100% Virtual Interview Process

Qualified applicants will receive an approximately 15-minute career overview explaining the position, responsibilities, compensation structure, licensing requirements, training, and advancement opportunities.

Candidates interested in continuing may then participate in a live Zoom interview with our hiring team.

Ready to Start Your Remote Career?

If you're looking for an entry-level work-from-home career where you can help families, develop valuable skills, receive mentorship, and build earning opportunities based on performance, we encourage you to apply.

Please apply only if you meet the remote-work requirements, understand the commission-based compensation structure, and are willing and able to obtain the required insurance license.

Apply today with your updated resume to be considered for our Remote Client Representative opportunity with Globe Life AO.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.