Customer Service Support Specialist
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AI Summary
Provide support to families during enrollment and registration while resolving inquiries via phone, email, and chat. Maintain accurate customer records and coordinate with internal teams to ensure a positive family experience.
This is a remote position.
Childs Play Wonderschool is seeking a Customer Service Support Specialist to provide outstanding support to families throughout enrollment, registration, and program participation. This remote role focuses on answering inquiries, resolving concerns, maintaining records, and ensuring a positive family experience.
Responsibilities
- Respond to inquiries via phone, email, and chat
- Assist families with enrollment and account-related questions
- Resolve customer concerns professionally and efficiently
- Maintain accurate records of customer interactions
- Update customer information in company systems
- Coordinate with internal teams to resolve issues
- Provide scheduling and administrative support
- Deliver exceptional customer service experiences
Requirements
- High school diploma or equivalent
- Customer service or administrative experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a remote environment
- Professional and customer-focused attitude
- Comfortable using online communication tools
Skills
- Customer Service
- Communication Skills
- CRM Software
- Problem Solving
- Administrative Support
- Data Entry
- Customer Relations
- Time Management
- Organization
- Conflict Resolution
Benefits
- Remote work flexibility
- Paid training
- Flexible scheduling
- Career advancement opportunities
- Supportive work environment
Requirements
- High school diploma or equivalent
- Customer service or administrative experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a remote environment
- Professional and customer-focused attitude
- Comfortable using online communication tools
Benefits
- Remote work flexibility
- Paid training
- Flexible scheduling
- Career advancement opportunities
- Supportive work environment
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