Customer Service Specialist with Czech and Slovak | 100% Work at home

About us

Join us at Foundever!

Foundever is one of the leading companies in the business process outsourcing industry, delivering solutions in business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting, and analytics.

Customer Support Specialist with Czech and Slovak

Entry level position

Work at home - Poland area | PLN 6400-7200
The position is based on an hourly employment contract/contract of mandate and includes an hourly rate of PLN 40 gross/hour*.

Your responsibilities will include:

• Providing high-quality customer support via phone and email, in line with company standards;
• Handling customer cases related to Continuous Glucose Monitoring devices (CGM);
• Communicating with existing customers to resolve issues and advise;
• Building and maintaining strong customer relationships to ensure retention and an excellent customer experience;
• Updating customer databases and accurately documenting interactions for future contacts and campaigns;
• Reporting recurring issues to the Team Manager and Mentor;
• Striving to achieve customer satisfaction and performance targets set by management.
   

This job is for you if:

• You speak both Czech and Slovak on a fluent level (C1/C2) and know English on a good level (B1);
• You have basic IT knowledge, using computer systems isn't an issue for you, you can switch between working on multiple tools;
• Empathy, positive attitude, clear and professional communication - come naturally to you.
• We provide full training to prepare you for working with customers - you just need to be motivated, eager to learn, and open to professional development. 
• You work by yourself but you also know the importance of asking questions.
   

By joining us, you will gain:

• Real career development opportunities: 92% of our management team started as Customer Support Specialists;
• Benefits packages, including a Multisport card and private medical care (terms and conditions apply)*;
• A friendly, supportive atmosphere within an international team.
• Access to mental health support at work.
   

What else is worth knowing?

• We co-fund holiday benefits, Wczasy pod gruszą and offer subsidies for purchasing prescription glasses*;
• If you are a parent, your children can enjoy holiday gifts from the company Santa*;
• We run internal programs promoting a healthy lifestyle and well-being;
• You will have access to extensive learning platforms, as we actively support the growth and development of our employees.
  *All benefits depend on contract type.

Recruitment process:

• Assessments on our online platform (English level, customer service skills, internet speed);
• Online interview with a Recruiter;
• Online interview with the project's Team Manager;
• Language screening (phone call or an online meeting);
• Our final decision.
   

*The role is based on an equivalent working time system.

Don’t wait, we’re looking forward to your application!