Customer Service Representative – Remote (Service & In-Book Sales)
Lori Henry State Farm Agency
Full-Time | Remote
Deliver Exceptional Service. Strengthen Customer Relationships. Support Agency Growth.
Lori Henry State Farm is seeking a fully licensed remote Customer Service Representative with at least one year of prior State Farm agency experience. This role is ideal for a professional who is equally strong in customer service and in-book sales, and who understands how great service naturally leads to growth opportunities.
You will serve as a trusted resource for customers—handling service needs, answering coverage questions, and supporting policy updates—while identifying opportunities to strengthen protection through thoughtful coverage conversations.
This is not a high-pressure sales role. Instead, it focuses on service-first interactions with monthly in-book sales goals achieved through needs-based conversations.
Licensing & Experience Requirements
• Active Property & Casualty license required
• Life & Health license required
• Minimum 1 year prior State Farm agency experience required
• Ability to work independently in a remote environment
Role Overview
As a Remote Customer Service Representative, you will deliver the exceptional service experience that helps retain customers and grow the agency. You will assist policyholders with service requests, claims support, policy changes, and coverage questions while identifying opportunities to improve their protection through in-book sales.
We are looking for someone who is organized, professional, and comfortable balancing service excellence with thoughtful coverage conversations.
Key Responsibilities
Provide exceptional customer service for existing State Farm policyholders
Assist customers with policy changes, billing questions, endorsements, and renewals
Support customers through the claims process and follow up as needed
Conduct policy reviews to ensure coverage remains accurate and complete
Identify opportunities to cross-sell or strengthen coverage within the existing book of business
Maintain detailed and accurate documentation in State Farm systems
Collaborate with agency team members to deliver a seamless customer experience
Meet monthly in-book sales goals through needs-based recommendations
What We’re Looking For
Minimum 1 year of State Farm agency experience
Fully licensed in Property & Casualty and Life & Health
Strong customer service and relationship-building skills
Comfortable pivoting service conversations into sales opportunities
Excellent communication, organization, and follow-through
Ability to manage multiple customer interactions in a remote environment
Self-motivated, reliable, and detail-oriented
What We Offer
Competitive base salary plus commission and performance incentives
Remote work flexibility
Supportive and collaborative team culture
Ongoing training and professional development
Growth opportunities within an expanding agency
Ready to Join a Growing State Farm Agency?
If you are a licensed State Farm professional who enjoys helping customers while contributing to agency growth through thoughtful in-book sales, we encourage you to apply today to join the Lori Henry State Farm Agency.
This is a remote position.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
