Customer Service Representative (Part Time)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

This role focuses on supporting customers to maximize the value of Club Prophet Software, part of the Fullsteam organization. You’ll also contribute to software analysis and testing and assist with onboarding new customers, ensuring high levels of customer success and satisfaction.  

The ideal candidate will enjoy: 

• A flexible remote work environment 
• A supportive and collaborative team culture 
• Opportunities to grow both technical and customer service skills 
• Being part of a company that’s making a real impact in the golf tech industry 

​Shift times may vary within the hours of 7:45 AM to 7:00 PM EST, Monday through Friday.​ 

Key Responsibilities

• ​​Learn our product offering and be able to communicate our value to potential customers 
• ​Guide customers through the installation & training process (remotely and in person) to ensure the successful adoption of our product and maintain high customer satisfaction 
• ​Establish and maintain relationships with customers by understanding their business objectives and providing exemplary support with the goal of creating long term loyal customers 
• ​Continuously learn and maintain your expert product knowledge and educate customers on the functionality and uses of our products 
• ​Document, analyze, troubleshoot and test software based on and related to user specifications and technical issues 
• ​Track your interactions and keep customer data organized using our ticketing tools 
• ​Provide live chat, email, and phone support, including creating records of software “bugs” and performing follow ups on existing issues clients have reported 
• ​Provide customer insights and feedback to other teams including Sales, Development, Project Management and others 
• ​Proactively engage existing customers to ensure successful adoption of the platform 
• ​Maintain high levels of customer satisfaction by providing fast and accurate responses while closing a high volume of tickets 
• ​Support leadership and actively contribute to key business initiatives 
• complexity comfortably; capable, and agile. Applies new learnings to enhance productivity and quality of the work without prompting. Seeks and applies efficiencies in day to day work, constantly improving and streamlining processes to achieve company objectives. 

Required Qualifications

• ​​Experience in a call center is a plus 
• ​Experience in software training is a plus 
• ​Background in networking is preferred 
• ​Bachelor's degree in an IT related field is desirable 
• ​Possess a natural ability to communicate with people of all backgrounds 
• ​Possess excellent writing skills and ability to quickly compose clear and concise answers 
• ​Treat all feedback, issues, and questions as opportunities to improve 
• ​Have the ability to prioritize and think strategically about how to improve processes to make our users’ experience even better, while still managing day-to-day tasks 
• ​Are dependable with the ability to multitask and work in a fast-paced environment 
• ​Already are, or can learn to be, a highly computer literate, technical individual that embodies excellent troubleshooting and problem-solving skills 
• ​Are able to learn technical knowledge related to computer system analysis, application development, or software engineering 
• ​Are hungry to grow both personally and professionally are tech-savvy individuals who naturally adapt to an ever-evolving technological environment.

Hourly range: $17-$19/ hour

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.