Customer Service Representative (Order Management) - #35172

This is a great opportunity to join a small, close-knit, and collaborative work environment where employees work closely with leadership and are trusted to manage their responsibilities independently.  The company fosters a fun, collaborative, and relaxed work environment where team members are encouraged to bring their personality and sense of humour to work. At the same time, there is a strong culture of accountability and excellence, with a shared commitment to delivering accurate work and outstanding customer service. Team members are empowered to enjoy a positive workplace while maintaining high performance standards and taking ownership of their responsibilities.

Company Profile:

Our client is your Safety Supplies Partner focusing on Service and Innovation.  They believe the partnership is essential with each of our clients in an effort to provide unmatched technical expertise, customer service, industry experience, technological e-store innovation and extremely aggressive pricing. 

Their purpose is to reduce the overall cost of safety as well as our client's safety supplies.  They focus on the overall importance of offering outstanding products as well as recognizing they carry far more value than just a commodity.  Their experience allows us to build successful safety programs and maintain the "There When You Need Us"​ mentality.

Duties & Responsibilities:

• Order Lifecycles: Actively generate, verify, and monitor Sales Orders and corresponding vendor Purchase Orders with rigorous attention to detail.
• Inventory Tracking: Coordinate regular cross-checks between current system-wide stock levels and customer demands to minimize fulfillment gaps or delays.
•  Customer & Vendor Interface: Handle inbound support tickets, order confirmations, and shipment statuses with speed and absolute professionalism via secure enterprise tools and telephone communication.
•  Systems Administration: Execute accurate data entry across internal records, ensuring status tracking logs are uniformly up to date.

Requirements

• At least one year of experience in customer service.
• Can handle email management, data entry, inventory management, and sales order processing.
• Strict Schedule Adherence: Must be fully available to work from 8:00 AM to 3:00 PM CST, Monday through Friday. Consistency and availability during these core operating hours are essential.
• Google Workspace: Highly proficient in utilizing Google Docs, Sheets, Drive, and Gmail for seamless day-to-day workflow tracking and document management.
• Secure Connectivity: Proven comfort with using corporate networks and securely accessing environments via VPNs. Must be capable of ensuring connection integrity during daily shifts.
• Communication Skillset: Excellent written and verbal articulation, possessing a natural ability to troubleshoot problems efficiently and deliver polite, proactive updates.
• Someone who is eager to learn, highly motivated, energetic, proactive, and takes initiative to get things done.

Advantageous but not required:

• Prior hands-on experience utilizing Fishbowl inventory software or Quickbooks Desktop.
• Supply Chain Operations: Direct experience managing basic inventory tracking processes, vendor- facing purchase order creation, and multi-tier sales order generation workflows.

Job type: Contractor

Emp type: Direct hire; Full-time

Schedule: Monday to Friday, 7:00 am to 3:00 pm CST (Night shift)

Location: Remote

Industry: Safety - Retail

Expertise: Customer Service, Order Management