Customer Service Representative

The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!

Customer Service Representative

Location: Remote

Base Salary Rate: $44,867.00 to $52,785.00

Job type: Full-time

About This Role

The Customer Service Representative (CSR) responsible for interacting with customers to provide information in response to inquiries, address complaints, and resolve issues. Their role is critical in maintaining customer satisfaction and loyalty.

Key Responsibilities

Customer Interaction

• Handle inbound and outbound calls, emails, or chat inquiries from customers.
• Respond to customer inquiries regarding products, services, policies, and account information.
• Provide accurate and efficient information to resolve customer concerns.

Issue Resolution

• Troubleshoot issues, identify problems, and work towards resolving customer complaints.
• Escalate unresolved issues to the appropriate departments when necessary.

Order Processing and Account Management

• Assist customers by placing orders, processing returns, and tracking shipments.
• Update customer accounts and maintain accurate records of interactions.

Documentation and Reporting

• Document all customer interactions, including questions, complaints, and resolutions, into the system.
• Generate reports on common customer service issues and communicate trends to management.

Policy and Process Adherence

• Stay updated on company policies, procedures, and product updates.
• Ensure compliance with company standards in customer interactions.

Feedback and Improvement

• Collect customer feedback and relay it to the appropriate teams to help improve services and products.
• Participate in training sessions and meetings to enhance customer service skills.

Basic Qualifications  

• High School Diploma or Equivalent
• 2+ years of experience in a customer service role

Preferred Qualifications

• Associate’s Degree
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and attention to detail.
• Proficiency with computers and customer relationship management (CRM) software.

Compensation and Benefits 

Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.  

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.