Customer Service Representative

URGENTLY HIRING: Viewer Experience Advocate (Remote After Training) – San Antonio Area

Join the team behind Disney+, Hulu, and ESPN+ and help create exceptional streaming experiences for millions of viewers every day. As a Viewer Experience Advocate, you'll be more than a customer support representative. You'll be an ambassador for the Disney brand. Just as Disney Cast Members create memorable experiences for guests in the parks, you'll bring that same level of care, professionalism, and positivity to every viewer

interaction.

Remote work opportunity available after successfully completing the training period.

Why You'll Love This Opportunity

• Work for a world-renowned entertainment company supporting Disney+, Hulu, and ESPN+

• Remote work opportunity after training

• Be part of a company known for delivering exceptional customer experiences and creating magical moments for guests and viewers alike

• Support iconic content from Disney, Pixar, Marvel, Star Wars, National Geographic, Hulu Originals, and ESPN+

• Gain valuable customer support and technical troubleshooting experience with a global streaming leader

• Access to Disney employee perks and benefits once eligible

At Disney, customer service is more than resolving issues. It's about creating memorable experiences. Just as Disney Cast Members are known for delivering world-class service to guests in the parks, Viewer Experience Advocates are expected to bring that same mindset to every phone call and chat interaction.

Must-Haves

• Minimum 1 year of customer service, call center, help desk, or customer support experience

• Strong computer skills, including Windows, Microsoft Office, Google Docs, and the ability to navigate multiple systems simultaneously

Responsibilities

• Assist viewers via phone and chat with account management, billing inquiries, content questions, and application navigation

• Troubleshoot streaming, device, and basic technical issues

• Recommend Disney+, Hulu, and ESPN+ products and services during customer interactions

• Accurately document customer interactions and resolutions

• Deliver exceptional customer service while meeting productivity and quality standards

• Support multiple products, systems, and viewer needs in a fast-paced environment

Qualifications

• High school diploma or GED

• Strong written and verbal communication skills

• Excellent typing, phone, and computer navigation skills

• Strong grammar, spelling, and documentation abilities

• Ability to navigate internet, email, and messaging tools efficiently

• Familiarity with digital streaming services and devices

• Strong multitasking, time management, and problem-solving skills

• Positive, adaptable attitude and commitment to customer satisfaction

• Strong sense of accountability and ownership from start to resolution

• Ability to support a 24/7 operation, including weekends and holidays

Preferred Qualifications

• Experience supporting Disney+, Hulu, ESPN+, or other streaming platforms

• Bilingual English/Spanish communication skills

• Proficiency with Microsoft Outlook and Google Chrome

• Strong interpersonal and relationship-building skills

• Ability to remain professional and composed in high-volume environments

Top Skills: Customer Support | Call Center | Help Desk Support | Tier 1 Support | Phone & Chat Support | Technical Troubleshooting | Documentation & Case Management

If you're passionate about helping people, solving problems, and delivering service that reflects the Disney standard of excellence, we'd love to hear from you. Join Disney's Viewer Experience team and help create magical experiences for viewers every day.

This is a Contract position based out of San Antonio, TX.

The pay range for this position is $17.75 - $17.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Antonio,TX.

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.