Customer Service Representative

FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries.  FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW 

Real Estate Related Experience is Preferred

TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking a Representative to join our Customer Service Team, which serves as a key liaison between the Company and its customers. In this role, you will provide product and service information with professionalism, accuracy and efficiency to ensure a positive customer experience. 

LOCATION 

This role is remote. Must be US based. Work visa sponsorship will not be considered. 

DUTIES & RESPONSIBILITIES

• Utilize a ticketing-based platform to efficiently manage and track customer inquiries. 

• Review search packages & reports to provide accurate assistance to our customers. 

• Respond to incoming calls and deliver timely and professional support. 

• Maintain compliance with Company policies and good housekeeping practices. 

• Other duties as assigned. 

MINIMUM REQUIREMENTS 

• High school diploma or equivalent required 

• 2+ years of customer service experience in a real estate related industry. 

• Detail-oriented and customer service driven with strong written and verbal communication skills. 

• Demonstrates strong analytical, problem-solving and time-management skills. 

• Familiar with industry concepts, practices, procedures and associated risks and liabilities. 

• Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties. 

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. Based on location and job-related factors such as skillset and experience, this position has the potential to earn compensation in the range of $25.00 – $28.00 hourly. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location.  The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.