Customer Service Representative
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AI Summary
Act as the first point of contact for clients by handling inbound calls and emails to schedule appointments and triage sick cases. Coordinate with clinical teams for field support, prescription refills, and routing while managing patient medical records.
CSR Job Description
Customer Service - Mobile Veterinary Practice
Location: Remote but based on the West Coast or in PST
Schedule: Monday-Friday, 10am-6pm PST (Schedules are subject to change based on business need)
About BlueSky At-Home Veterinary Care
BlueSky At-Home Veterinary Care provides exceptional veterinary care right in clients’ homes. Our mobile approach brings comfort to pets and convenience to clients, while supporting our veterinary teams with flexibility and genuine work-life balance. We value medical expertise, compassion, and the personal connections that make a difference for both families and their animals.
Position Overview
As a CSR with BlueSky At-Home Veterinary Care, you are the first point of contact for new and existing clients. You will be taking inbound calls and answering emails to schedule appointments and triage sick cases to decide if at-home care is right for the patient.
Key Responsibilities
· Communicate with current and potential clients in a friendly and helpful manner
· Ask appropriate questions to determine if at-home care is right for the patient
· Assist in appointment scheduling for wellness exams, sick pets and euthanasia
· Thoroughly explain what services may be provided and estimated cost
· Request patient medical records and upload them into the operations portal
· Working with operations and clinical teams for field support needs like prescription refills, scheduling and routing and working with 3rd party vendors.
· De-escalating client situations as they arise
Qualifications
· Experienced Veterinary Technician (5+ years of experience) or long-term veterinary receptionist (10+ years of experience)
· Compassionate, friendly and helpful communication skills
· Strong organization skills and experience working with PIMS systems
· Must be based in PST (working hours are 10am-6pm PST Monday-Friday)
· Must have quiet, at-home set up and stable phone and internet connection for remote work
What we Offer
· Pay Range: $20-$25/hr
· Remote working environment
· Medical, dental and vision benefits
· 401k with a 4% company match
· 2 weeks of Vacation and 1 week of sick time
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